Practice Manager

Outpatient Psychiatry Clinic Manager Oversee daily operations of the outpatient psychiatry clinic to ensure efficient workflows and service delivery. Develop, implement, and monitor operational policies, procedures, and best practices. Manage clinic schedules, provider templates, room utilization, and patient flow. Monitor key performance indicators including access to care, appointment utilization, no show rates, provider productivity, and patient satisfaction. Coordinate operational activities across psychiatry, psychology, therapy, care coordination, and support staff as applicable. Foster a positive, collaborative, and patient-centered work environment. Conduct performance evaluations and implement performance improvement plans when necessary. Develop staffing schedules and ensure adequate coverage. Promote employee engagement, retention, and professional development. Promote a welcoming, compassionate environment for children, adolescents, and families. Address patient and family concerns, complaints, and service recovery activities. Implement initiatives to improve access, communication, and overall patient satisfaction. Ensure confidentiality and compliance with HIPAA regulations. Ensure compliance with federal, state, local, and accreditation requirements. Support quality improvement initiatives and patient safety programs. Participate in audits and corrective action planning as needed. Support psychiatrists, psychiatric nurse practitioners, psychologists, therapists, and clinical staff in achieving productivity and quality goals. Assist with provider onboarding, credentialing, scheduling, and operational needs. Facilitate communication between providers and administrative teams. Identify opportunities to improve provider efficiency and reduce administrative burden. Collaborate with IT to resolve operational issues. Support business development and growth initiatives. Participate in strategic planning and service line expansion efforts. Education: Must be a high school graduate or have HS equivalent. Bachelor's degree in Healthcare Administration, Business Administration, Behavioral Health, Public Health, or related field preferred. Experience: Preference given to individuals with 2 or more years of supervisory and administrative experience, particularly in healthcare environment. Must be able to demonstrate basic proficiency with Microsoft office software. Performance Competencies: Communication, Decision Making, Engagement, Initiative and Accountability, Interpersonal, Learning, Organizational Alignment, Quality of Work. Knowledge/Skills/Abilities: Adaptability, Interpersonal Skills, Initiative, Cooperation, Multitasking, Detail Oriented, Organized. Certifications/Licenses: Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office. Other Information: Safety Sensitive Job Classification: This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.