Busser / Runner

Market Cafe Busser/Runner

Location: Dallas, TX

Reports To: Food & Beverage Manager

Status: Non-Exempt

Department: Social Enterprises / Operations

Overview of Role

The Busser/Food Runner plays a vital role in creating an exceptional guest experience by ensuring food is delivered promptly, dining areas remain clean and inviting, and the restaurant operates efficiently throughout each service. This position serves as an important connection between the kitchen and front-of-house teams, helping deliver a seamless dining experience while supporting servers and maintaining a welcoming environment for every guest. The ideal candidate is energetic, dependable, customer-focused, and enjoys working in a fast-paced team environment. This individual takes pride in providing outstanding hospitality, anticipating guest needs, and contributing to the success of the entire restaurant team.

Guest Experience

• Deliver food accurately and promptly to guests while ensuring presentation standards are maintained.
• Create a warm, welcoming experience through friendly and professional interactions with every guest.
• Assist guests with basic requests and communicate additional needs to servers or management promptly.
• Maintain awareness of dining room activity to support efficient guest service.

Dining Room Support

• Clear, clean, and reset tables quickly to maintain dining room flow.
• Keep dining areas clean, organized, and stocked throughout each shift.
• Refill water stations, condiments, napkins, and service stations as needed.
• Assist with maintaining cleanliness of entrances, beverage stations, and common guest areas.

Food Running

• Verify orders before delivering to ensure accuracy.
• Communicate effectively with kitchen and front-of-house staff regarding guest needs and order timing.
• Support timely execution of food service during peak business periods.
• Maintain knowledge of menu items to answer basic guest questions and identify the appropriate team member for more detailed inquiries.

Team Support

• Assist servers with guest service needs to ensure a seamless dining experience.
• Support opening, closing, and side work responsibilities.
• Help maintain a clean, safe, and organized work environment in accordance with food safety and sanitation standards.
• Work collaboratively with all restaurant team members to achieve operational excellence and exceptional guest satisfaction.

Qualifications

• Previous restaurant or hospitality experience preferred but not required.
• Positive attitude with a genuine passion for serving others.
• Strong communication and teamwork skills.
• Ability to work efficiently in a fast-paced environment.
• Ability to stand and walk for extended periods and lift up to 40 pounds.
• Ability to work evenings, weekends, holidays, and special events as needed.

Core Competencies

• Customer Service Excellence
• Teamwork & Collaboration
• Sense of Urgency
• Attention to Detail
• Communication
• Dependability
• Professionalism
• Adaptability

Physical Requirements

• Frequently stand, walk, bend, reach, and carry items throughout the shift.
• Lift and transport trays, dishes, and supplies weighing up to 40 pounds.
• Work in a fast-paced restaurant environment with exposure to varying temperatures and noise levels.

Additional Responsibilities

This job description is intended to describe the general nature and level of work being performed. Employees may be assigned additional duties, responsibilities, or special projects as business needs evolve or as directed by management. Compensation: $11.00 - $13.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Our Mission: Transform lives by disrupting systems of inequity, laying a foundation where change yields health, wholeness and opportunity as the norm.

Vision: The change in Bonton becomes the change in the World.

Core Principal: Our values are bathed in our Christian faith, born out of a passion for people and guide how we put them into action.

What is Bonton? For the last 200 years, racial injustice and systemic oppression prevented opportunities in Bonton, a community in South Dallas, that were a given elsewhere. People here experienced higher rates of diabetes, stroke and cancer, and 48% of residents lived in poverty. Residents have been denied access to the seven human essentials that are necessary to survive and thrive - health & wellness, economic stability, safe and affordable housing, transportation, a sense of belonging, education and access to fair credit. Today, the community is transforming, and healing is coming from within.

Who We Are: Bonton Farms is on a mission is to transform lives by disrupting systems of inequity, laying a foundation where health, wholeness, and opportunity are the norm for all people. While many nonprofits work to solve one issue, Bonton Farms focuses on place-based interventions to build community capacity for long-term change. As the ecosystem of community resources improves, the neighbors in Bonton use these resources to build successful, self-sufficient lives, ultimately interrupting the impact of decades of disenfranchisement. Bonton Farms' programs focus on the all of the seven human essentials that the community has been denied for so long. We invite you to come and join us in the transformation!