Automotive Service Advisor / Writer | up to $75K*+ Annually & Weekends Off | Lockport

Company Description

Christian Brothers Automotive

Benefits:

• Up to $75K+ Total Compensation: Features a strong base salary plus a lucrative variable incentive plan designed to turn above-and-beyond results into significant additional earning potential.
• Earn More With Team Performance Bonuses
• Closed Every Weekend To Spend Time With Family & Friends
• Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
• Paid Vacation & Paid Holidays
• Healthcare Benefits Available
• Matching Retirement Plans
• Employee Appreciation Events
• Team Member Celebration Program - Recognizing Employees' Birthdays and Achievements Throughout the Year
• On-Going Training & Career Advancement
• Rewarding Great Work, The Annual Review Process provides opportunities to share goals and earn pay increases based on performance.
• Wellness Program Offering Chaplain Care Support
• Weekly Team Lunches
• Locally Owned and Operated
• Employee Point Store Access - Redeem Your Training Points For Awesome Swag & Rewards
• Continuous Training Available Through The CBA Flywheel Learning System

Job Description

Job Title:

Automotive Service Advisor / Writer

Location:

1220 E. 9th St Lockport, IL 60441

Job Overview:

As an Automotive Service Advisor/Writer with Christian Brothers Automotive, you are the trusted professional our guests rely on for assistance with their vehicles. Your role is crucial in building lasting relationships, as you are the face they see every time they invest in their vehicle.

Service Advisors guide our guests through the entire repair process, keeping them informed about the status of their vehicles and ensuring their satisfaction before they leave our facility.

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Commit to Continuous Growth & Feedback: Maintain a highly coachable mindset by actively seeking out and welcoming constructive feedback, treating excellence as a daily discipline to constantly refine your communication skills and elevate the guest experience.
• Communicate on the phone in a clear, professional manner
• Build long-term relationships between the store, yourself and our guest
• Directs, coordinates, and participates in performing customer service activities
• Shuttle guest as needed in CBA-branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed
• Tech-Forward Execution: Seamlessly adopt and leverage modern platforms and new tech, such as AI tools, to optimize your daily workflow, handle digital communications, and maximize sales and guest service opportunities.
• Other duties as assigned

Qualifications

Qualifications:

• Current driver’s license
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows-based computer software and automotive store applications
• 3+ years experience in an Automotive Customer Service role or Automotive Service Writer/Advisor/Sales role
• Tech-Savvy Operational Skills: High level of comfort and proficiency utilizing tablets and smartphones as core tools to navigate modern shop management platforms, handle digital workflows, and maintain daily operational communications.

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Additional Information

Christian Brothers Automotive (CBA) began in 1982 with the simple premise of providing precision auto repair with transparency, integrity and a philosophy of people first. All 300+ CBA locations offer a modern facility equipped with manufacture-level diagnostic equipment and the latest factory scan tools. CBA shops also offer their technicians a consistent workload, free training, full-time live technician support and access to our private Technician Assistance Center.

Thank you for viewing this opportunity! This job posting is for an opening at a Christian Brothers Automotive location that is independently owned and operated by a local licensed franchisee. Your application and any information included with it will be submitted to the franchisee for further handling. Christian Brothers Automotive Corporation ("CBAC") is a separate business entity. No CBAC employee will be involved in any decisions regarding your employment application. If you are hired for this position, you also understand and acknowledge that the local franchisee will be your employer and that CBAC will not be your employer. The local franchisee is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.

All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices.