Resident Services Coordinator

The Resident Services team fosters healthy and thriving communities and promotes opportunity for residents through a combination of strategic programming and community partnerships. Resident Services focuses on the social drivers of health, including housing stability, education, economic development and mobility, health and wellness, and population-specific services (families, seniors, people with disabilities, and people exiting homelessness). The Resident Services team provides support to 2,100 households across 40 housing communities. Resident Services promotes well-being, decreases inequities, increases protective factors, and helps all people thrive. Reporting to the Director of Resident Services, this position partners with Imagine! to provide outreach and support to individuals with intellectual and/or developmental disabilities, brain injuries, and autism (IDD, BI, autism) experiencing homelessness or housing insecurity. Coordinates housing navigation efforts for individuals with disabilities. Boulder Housing Partners. Guides individuals through skill building, assessing benefits and wraparound services, and housing eligibility. Uses community data to inform housing navigation strategy and maintains comprehensive data collection and reporting.

HIRING RANGE AND BENEFITS:

Hiring Range: $25 - $29/hour or $52,000- $60,320/annually DOQ We know our employees are our most important resource, in addition to rewarding and meaningful work we enjoy: Medical, dental, vision health plans. Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans. Paid life insurance. Employee wellness program. Long term disability 13paid holidays per year plus vacation and sick leave. Select Summer Fridays off (if applicable) Excellent work-life programs, such as flexible schedules, training opportunities, and more.

ESSENTIAL JOB FUNCTIONS:

1. Provide service coordination to individual residents to support housing stability, economic development, education, and health and wellness. Activities include: Supporting individuals with IDD, BI, and autism to apply for housing and benefits, including gathering required documents. Conducting needs assessments to identify the social, health, and wellness needs of residents. Developing structured skill-building plans tailored to individual needs, integrating assistive technology to enhance learning and independence. Developing long-term housing planning for individuals with aging caregivers. Collaborating with individuals with IDD, BI, and autism, their caregivers, and community stakeholders to identify systemic barriers and advocate for long-term housing solutions. Working with other BHP staff to review residents’ status, consulting with site teams and communicating with service providers and/or family members regarding residents' needs. Assisting property managers with lease and building community issues. Maintaining an annual work plan, monthly program reports, and reports on outcome measures. Collecting and maintaining accurate data on individuals' demographics, service utilization, skill development progress, and housing outcomes. Using data to inform and improve housing and support services. Researching and maintaining a database of available housing and other resources and/or services and their eligibility requirements. Preparing data for community-based presentations and funding reports to advocate for sustained and expanded housing support for individuals with IDD, BI, and autism in Boulder County. Advising Imagine! & BHP leadership on current best practices in housing and other resource navigation in Boulder County. Coordinating activities for interns or volunteers as assigned. 2. Develop, implement, support, and monitor a variety of educational, social services, health and safety, and recreation programs to benefit BHP residents with IDD, BI, and autism. This includes: Supporting community organizations to provide effective onsite programming to residents. Assessing residents with program needs in various ways, including informal surveying, needs assessments, and community meetings. Coordinating with community service providers to ensure seamless support. Collaborating with BHP’s Activities Coordinator to plan and organize activities to engage residents and promote a healthy community. Coordinating, publicizing, and promoting programs. Represent BHP and Imagine! At public meetings, training sessions, and community outreach events. 3. Promote community building and leadership development with residents. This includes: Conducting individual assessment interviews and participating in community meetings with residents of assigned sites to identify personal and community needs and assets, and to gain resident participation in community problem-solving and on-site programming. Assisting residents to create informal support networks among themselves with family and friends. Encouraging community contributions through volunteer opportunities. Promoting communication with residents and community building at assigned sites through newsletters, written announcements, educational programs, and community meetings. Participate in BHP team meetings focusing on investigating and resolving community, maintenance, and resident issues. 4. Work with other BHP departments to develop policies and procedures to promote resident cooperation and lease compliance. 5. Represent BHP and Imagine! through participation in professional organizations, meetings, and public speaking events. 6. Perform related duties as required by management to meet the needs of BHP and Imagine!. 7. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment and follows all safety regulations, policies, and procedures. Reports all accidents and damage to BHP property. 8. Regular, predictable attendance is an essential function of this position. 9. Maintains a high level of professionalism and integrity; listens to questions and concerns, evaluates issues and possible solutions, works collaboratively with the Boulder Housing Partners team to address systemic problems; inspires confidence and respect; uses feedback from others to grow and develop. 10. Actively supports and upholds BHP’s stated mission and values. Optimizes the use of resources; responsible for knowing and complying with all BHP policies. Participates in professional training and development; and adheres to attendance and workplace attire policies. Boulder Housing Partners is committed to hiring employees who provide excellent customer service. Our employees communicate courteously and responsively with the public and co-workers, are sensitive to diversity issues provide effective and efficient service to the public and co-workers and act with a high level of integrity and take responsibility for their words and actions.

REQUIRED QUALIFICATIONS:

Bachelor’s degree in human services, social services, psychology, public health, or related degree required. Three plus years of experience in social work, housing navigation, disability services, or a related field. Proven experience working in housing systems, eligibility processes, and community-based wraparound services. Experience working with individuals with intellectual and developmental disabilities, brain injury, or autism. Knowledge of community resources. Knowledge of and/or experience in working with culturally diverse individuals and groups. Sensitivity to people who have special needs, such as the culturally diverse, disabled, elderly, or chronically mentally ill. Ability to work independently and to assume responsibility for completion of complex workload without close supervision. Ability to handle sensitive information and maintain confidentiality. Strong computer skills in Word, Outlook, and Excel. Strong understanding of virtual workspace etiquette. Valid Colorado driver’s license and an acceptable motor vehicle record. Acceptable background information, including criminal history.

DESIRED QUALIFICATIONS:

Master of Social Work or other related graduate degree preferred. Previous experience in federally subsidized housing or human service programs. Experience in building and maintaining relationships with local public and private providers of community and supportive services. Experience with case management or program management software. Knowledge of community building principles and processes. Bilingual (English/Spanish) preferred.

COMPETENCIES:

Resource Coordination - Advanced service coordination expertise for serving individuals with IDD, BI, autism, including assessment and evaluation of needs; interdisciplinary collaboration; benefits acquisition; housing systems, crisis management and problem solving; coaching to meet goals; motivational interviewing; ethical leadership; technology integration; and cultural competencies. Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles. Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers. Dealing with Ambiguity – Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty. Self-Knowledge – Is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits. Analytical and Critical Thinking – Assesses information, identifies patterns, asks thoughtful questions, and makes well-reasoned decisions. Attention to Detail with Strategic Awareness – Produces accurate, high-quality work while maintaining awareness of the broader organizational picture and goals. Drive for Results - Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results. Organizing – Can marshal resources (people, funding, material, support) to get things done, can orchestrate multiple activities at once to accomplish a goal, uses resources efficiently and effectively, arranges information and files in a useful manner. Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers. Communication Skills - Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills. High level of attention to detail and accuracy. Time Management - Strong organizational and prioritization skills. Practices regular, predictable attendance. High level of attention to detail and accuracy. Self-motivated, proactive, and resourceful. Self-Knowledge and Development – Actively works to improve skills, leverages strengths, and addresses limitations through continuous learning and feedback. Work Ethic and Professionalism – Displays dedication, accountability, and a strong sense of responsibility in all aspects of work.

CHAIN OF SUPERVISION:

• 1) TITLE OF IMMEDIATE SUPERVISOR: Director of Resident Services
• 2) TITLE(S) OF POSITIONS OVER WHICH THIS POSITION HAS DIRECT SUPERVISION: N/A

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING: Frequently uses standard office equipment including personal computers, scanners, calculators, printers, shredder machine, electronic date stamp, telephones, fax, and copy machines.

WORKING CONDITIONS:

Physical Demands: This position works in an office setting and is primarily sedentary, requiring the individual to sit for 8 or more hours per day. Work involves frequent use of hands and eyes for computer operation, data entry, and office equipment; vision to read, record, and interpret information; and verbal and auditory abilities to communicate with employees, vendors, and residents. The role may occasionally involve lifting and carrying materials up to 30 pounds, walking short distances, or standing for brief periods. Mental and cognitive demands include attention to detail, accuracy, problem-solving, meeting deadlines, and handling multiple priorities. Work Environment: Work is performed at a desk in a clean, comfortable, and generally quiet office environment, with frequent computer use and regular interaction with staff and community partners. Occasional interruptions and deadlines are part of the work. The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. #J-18808-Ljbffr Boulder Housing Partners