Product Manager

Product Manager - Core Management PlatformPowered by AI, Vantaca's vision is big! We are the leading AI-native community management performance platform that enables owners and operators, community management teams, boards and associations to work smarter, faster, and with unprecedented insight. More than just accounting and management software, Vantaca is intelligent business operating software that leverages artificial intelligence to automate routine work, surface actionable insights, and help our customers increase revenue, efficiency, flexibility, and control. Built on modern cloud architecture with a single-platform design, Vantaca combines comprehensive functionality that adapts to 100% of business processes with AI-powered automation that learns and improves over time. Our proactive AI capabilities don't just report on what happened; they predict what's coming and recommend what to do next. From intelligent document processing and predictive analytics to automated workflows and conversational interfaces, we're transforming how community management companies operate. With seamless integrations across the software and banking ecosystem, we're building the intelligent hub for community management where AI doesn't just assist, it anticipates. Vantaca is focused exclusively on community management and is the trusted technology leader defining the AI-powered future of the community association management industry. We're building something fundamentally different, and our customers are experiencing the competitive advantage that comes from working with truly intelligent software. Vantaca just achieved unicorn status with a $1.25B valuation, so it's safe to say we're past the "scrappy startup phase." We're not just building a successful company—we're building the category-defining platform that will transform how an entire industry operates. We are building the category-defining platform that will transform how an entire industry operates.Role OverviewVantaca's core platform is the software community management companies live in every day, all day. Every owner interaction, every board request, every architectural review, every dollar that moves. It is the system community managers reach for first thing in the morning and the last thing at night. The job of this PM is simple to say and hard to do: make that software so good that the customers who use it every day feel like it is working for them, not the other way around. That means two things at once. First, make the software dramatically easier to use for customers: faster, cleaner, fewer clicks, less context-switching, more answers without needing to ask. Happy customers using software that feels effortless is the primary outcome of this job. Easy-to-use software is not a polish item or a UX side benefit. It is the goal. Second, build the agentic capabilities that take work off the customer's plate entirely, woven into the same surface so they aren't juggling two products. This is a role for a PM who treats customer discovery as a craft, ships with measurable outcomes attached, and obsesses about ease of use as a measurable. Someone who thinks API-first, because the platform decisions made today determine how fast Vantaca can move tomorrow, and how seamlessly our software connects to everything else our customers use. Someone who thinks about what the agent does and what the human does as one product, not two, because the best capability is one where the customer barely notices the seam. You will own a portfolio of capabilities end-to-end: from the customer signal that surfaces the need, to the spec, to the launch, to the metrics that prove customers are happier, to the next thing the data tells you to build. You will report directly to the Group Product Manager over the core platform, with daily collaboration across HOAi, platform engineering, design, and our highest-leverage customers.Key ResponsibilitiesOwn customer discovery as your superpowerRun discovery with a method that's distinctly yours. Not a generic JTBD template, not a list of feature requests, but a way of getting to ground truth that surfaces what customers can't articulate yetSpend real time with management companies on calls, in their workflow, watching how they actually operate, and bring back signal that drives the roadmapTake initiative on what to build next without waiting for direction. You should be bringing ideas to the team, not waiting to be assigned themBuild a clear point of view on what's worth building, what's noise, and why, and defend it with evidenceBuild software your customers love using every dayTreat ease of use as a measurable outcome (clicks saved, time back to the customer, friction removed, frustration eliminated), not a polish itemSpot the places customers are working around our software instead of with it, and fix the root cause, not the symptomDefault to making something a current customer already does feel effortless before building something newRemember that for customers who live in our software every day, removing friction is the single highest-leverage thing the product can do, and the single biggest reason they renew, refer, and recommend usPartner with design as a peer. UX quality is a non-negotiable bar, not an optimization phase after engineering is doneBuild API-firstTreat API design as a product decision, not a backend concernWhat the API supports today determines what agents, integrations, customer workflows, and surfaces can do tomorrowSpec the data model and endpoints with the same rigor you spec the UI. Both are the product, and both shape how easily customers and partners can do what they needPartner directly with platform engineering on endpoint design, sequencing, and durability. Push back when something gets solved at the UI layer that should be solved in the API layer (and vice versa)Make sure every capability is exposed cleanly to HOAi and IQ so the platform compounds. What you ship for one customer surface should make the rest of Vantaca more powerful, not lessBuild for both agents and humansTreat every feature as a two-sided question: what could the agent take off the customer's plate, and what stays with the customer because it shouldDesign human surfaces that are great on their own, and even better when an agent is doing work alongsideSpec the agent's role with care: autonomous where it has earned trust, supervised where it hasn't, escalated where it should be. Define failure modes as a first-class part of the specKnow when not to build an agent. Sometimes the right answer is a UX change that removes the work entirely. Sometimes it is an API that lets the customer's existing tool do the job. Bias toward whatever makes the customer's life easier the fastestMake the seam between agent and human feel invisible to the customer. They should not need to know which one did the work, only that the work got doneDrive measurable customer outcomesDefine what success looks like before you ship (customer adoption, time saved, friction removed, satisfaction, retention impact), and instrument the feature to prove itInternal enablement, customer communications, release notes that people actually read, success stories that move the next deal forwardTrack every feature post-launch and own the metric. If adoption is flat, you find out why and fix it. If a feature isn't making customers happier, you kill it or rebuild itPartner with sales, CS, and marketing to make sure the value of what you built shows up in the field. Customers should be calling out the improvements without promptingMove fast across multiple workstreamsCarry multiple capabilities at different stages at the same time (one in discovery, one in spec, one in build, one in launch) without dropping any of themBe excited about change. Priorities shift, customers surface new signal, the platform evolves. You should be energized by that, not destabilized by itUse AI spec-driven development as your primary workflow: rapid prototyping, spec generation, working closely with engineering to compress the time from idea to shippedHit decisions quickly with the information you have, and adjust when you learn moreCommunicate directly and lead with factsMake your case to engineering, design, executives, and customers with the same clarity. Direct, fact-based, no hedgingBring data to every conversation that needs it, and bring conviction to every conversation that doesn'tTranslate the technical reality of what you're building into language that lands with a customer exec, and translate the customer reality into language that lands with engineeringBuild the trust that lets the team move faster because they know your judgment is soundQualificationsCustomer Discovery and