Senior People and Culture Manager

Job Description

Job Description

Company Description

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

Job Description

As the Senior People & Culture Manager, you model the Fairmont Century Plaza values of respect, integrity, teamwork, and empowerment through leadership that facilitates extraordinary careers and lasting memories for the People & Culture and Hotel team.

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect, and fun
• Support in overseeing the day to day operation of the People & Culture Department and play a critical role in the implementation of the People & Culture strategy
• Use a variety of methods to promote Fairmont Century Plaza's standards and maintaining consistent colleague communication including but not limited to updating bulletin boards, daily pre-shifts, and training materials as needed
• Engagingly process candidates through the candidate workflow including but not limited to: Reviewing applicants, sourcing active and passive candidates, coordinating interviews, conducting initial screening, provide interview details and instructions, greet candidates for interviews, communicate interview process status, verifying references, assist with facilitating offers of employment and running background check
• Support full cycle recruitment activities within the People & Culture department and ensure company policies are followed 
• Management of benefits, benefits billing and open enrollment
• Enforces management guidelines by preparing, updating, and recommending People & Culture policies and procedures.
• Coordinate and facilitate various training sessions including New Hire Orientation
• Support with completion of forms, maintaining I-9 files, filing, copying, office organization, applicant greeting and pre-screening, and telephone coverage
• Data input and tracking of information into People & Culture Systems (employee action forms, new hire files, status changes, training, benefits, pension, payroll audit trail, etc.) and file on a daily basis following filing legend
• Act with complete discretion and professionalism when handling confidential or sensitive matters
• Act as a resource for all colleagues of the hotel, and assist in resolving colleague questions, complaints, or issues as they arise
• Work with Payroll to ensure all payroll records are up to date on a bi-weekly basis
• Support all department managers with questions and colleague activities including various committees such as the CSR committee, the Safety committee, and the DE&I committee
• Provide service and support to all colleagues with regards to eligibility, enrollment, and participation in all applicable benefit plans, including the coordination of benefit information seminars
• Working knowledge of CBA agreements within the Hotel
• Administrative assistance and tracking of all short-term disability, long-term disability, FMLA, Leave of Absences, and Workers’ Compensation claims
• Supporting a work environment reflective of Fairmont’s values
• Other duties as assigned

What is in it for you:

• Salary Range: USD $100,000 - USD $110,000 gross
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement

Qualifications

Your experience and skills will include:

• Minimum of 2 years of previous Human Resources leadership experience required
• Previous luxury hospitality experience required
• University/College degree or diploma in a related discipline required
• Formal education in Human Resources Management an asset
• Experience supporting unionized operations, interpreting collective bargaining agreements, and partnering with union representatives an asset
• Bilinguality an asset
• Exceptional organizational and prioritization skills complimented by excellent communication and interpersonal abilities
• Enthusiastic and positive personality with the ability to build strong relationships and handle confidential and sensitive matters
• Highly responsible, reliable, and have the innate ability to work cohesively as part of a team
• Proven desire to be involved in maintaining guest service excellence by providing quality service to our internal guests
• Proficient with MS Office (Word, Excel, Outlook, etc.) and HRIS
• Excellent communication skills, written, verbal, and non-verbal
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of current eligibility to be employed in the United States of America.