Grocery Clerk

Job Description Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others. Responsibilities Help customers discover new items or products they inquire about. Inform customers of food specials and recommend grocery items to ensure they get what they want and need. Check product quality to ensure freshness; review "sell by" dates and take appropriate action. Provide customers with fresh and non‑perishable grocery products that they have ordered. Label, stock, and inventory department merchandise. Report product ordering/shipping discrepancies to the department manager. Stay current with present, future, seasonal, and special ads. Adhere to all food safety regulations and guidelines. Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept current. Gain and maintain knowledge of products sold within the department and respond to questions with product suggestions. Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store. Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management. Practice preventive maintenance by inspecting equipment and notifying the appropriate department or store manager of items in need of repair. Notify management of customer or employee accidents. Work cooperatively in a high‑paced and sometimes stressful environment. Manage conflict in a reasonable, nonconfrontational, and cooperative manner. Act with honesty and integrity regarding customer and business information. Follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation. Qualifications Customer Service skills Effective communication skills Knowledge of basic math (counting, addition, and subtraction) Desired Previous Job Experience Customer Service skills Retail experience About Us Based in Colorado, King Soopers merged with The Kroger Company in 1983. Today, we proudly serve customers in over 115 stores throughout Colorado and Wyoming. Benefits A wide range of healthcare coverage, including comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, technology and more. Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program. Vast potential for growth through abundant industry‑leading training programs and diverse career pathways. Health & Well‑being Benefits Health care benefits Paid time off such as vacation, sick leave, and parental leave Mental and emotional support resources through our Employee Assistance Program Financial Benefits Participation in a 401(k) plan, subject to certain eligibility requirements Group term life insurance eligibility Eligible for an annual bonus based upon company performance Associate discounts Growth and Development Benefits Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements Robust internal training and development resources to grow your career #J-18808-Ljbffr The Kroger Co.