CHILD SUPPORT CASE PROCESSING ANALYST - 73004340

CHILD SUPPORT CASE PROCESSING ANALYST - 73004340

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue's excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website.

JOB SUMMARY: This Revenue Specialist II position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS: Experience processing information using a computer system Experience conducting research and analyzing information to make decisions. Experience communicating with others to gather information. SUBSTITUTIONS: Relevant education may substitute for the required experience.

SPECIAL NOTES: All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. This position involves interacting and communicating with parents with child support cases in person, by email, and by telephone. This position may require routine travel for court attendance. Standard workday of 8am 5pm, Monday through Friday. This role may be eligible for part-time telework after you complete required training and reach an acceptable level of proficiency, once a satisfactory 12-month probationary period has been completed.

SALARY: $38,760.36 - $45,004.08 / annually BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

LOCATION: BROOKSVILLE, FL, US, 34601 BROOKSVILLE, FL, US, 34602 BROOKSVILLE, FL, US, 34604 BROOKSVILLE, FL, US, 34609 BROOKSVILLE, FL, US, 34614