IT Support I

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Trendsetter Engineering, Inc. Human Resources Assistant at Trendsetter Engineering Summary: The IT Support I position is the first point of contact for end users for all technology-related support tickets. The employee must view end users as customers and provide a superior level of service to everyone, regardless of the issue at hand. The employee must be flexible and willing to work odd hours when necessary. Duties and Responsibilities: Order, configure, and deliver new desktops, laptops, tablets, and phones to company users Support company users with all basic technology problems Perform client and server software updates and patches as necessary Perform hardware updates as necessary Maintain records of all hardware, warranties, licenses, and configurations Keep printers in regular working order Assist in regular data backup Assist in active directory maintenance Assist in server maintenance and administration in a virtual environment Assist with low-level administration of various company enterprise software and databases Assist in system upgrades during non-business hours Maintain phone system along with third-party vendor Act as technology point of contact in disaster recovery or company mobilization situations Keep working knowledge of new technologies and security threats Be familiar with Company HSE policies and procedures Share knowledge & best practices across the company All other duties as assigned Qualifications: Associate’s degree or equivalent work experience with 1 year experience specifically in IT support role At least one year of customer service experience Preferred experience in a Microsoft-based environment with proficiency in the following technologies: Windows 11, MS 365 application suite Windows Server 2019 with Active Directory and Group Policy management Windows Powershell VMware virtual environment SQL Server 2019 Nimble SAN storage technologies Seniority level Entry level Employment type Full-time Job function Management, Information Technology, and Customer Service Industries Oil and Gas #J-18808-Ljbffr Trendsetter Engineering, Inc.