Service Scheduling Coordinator

Job Description

Job Description

At  MacDonald-Miller Facility Solutions (“MacMiller”) we make buildings work better. As the Northwest’s leading mechanical contracting firm, we design, deliver and service HVAC, plumbing and automation system solutions for commercial buildings. With our over 1,600 employees across 14 offices, there is a breadth and variety of work to keep you engaged and inspired. 

We enjoy a well-respected history of exceeding our customers’ expectations and executing with distinction. Our clients trust their toughest projects with our integrated teams, including: 

• New construction – Engineering, fabrication and installation of mechanical systems for new projects following lean construction practices 
• Special projects – Retrofits and mechanical repairs for existing buildings for new efficiencies 
• Service - scheduled preventative maintenance ensuring tenant comfort, and 24/7 emergency response 
• Building performance – Control systems, fault detection, energy services and remote monitoring 
• Energy & Sustainable Solutions -- Acting as the Prime Contractor, we deliver design-build energy-efficient solutions in the built environment for private and public sector clients

People love to work at MacDonald-Miller, and it’s because we all share the same Core Culture Values:

• Collaboration –  Diverse players, one team, a common vision. Collaboration is our foundation and critical to the success of the company. Every team member is valued and brings a diversity of strengths to help us meet our common vision.
• Dedication –  We are dedicated to personal and professional excellence.  We execute with distinction by doing the right thing and following through on our commitments.
• Safety – Everyone deserves a safe workplace. Safety is more than hardhats and boots, it’s an attitude and the environment we create. Every day, everyone goes home to their families.
• Community –  We are proud to be part of MacDonald-Miller.  We actively seek to build relationships and know each other as individuals. Together we create an environment that is welcoming, caring, and trusting.
• Innovation – We are committed to continuous, creative problem solving. Innovation is how we stay an industry leader. We always strive to challenge and better ourselves.
• Fun! –  Take the work seriously, but never take ourselves too seriously. It’s possible to be both serious professionals and good-natured people you enjoy working with. We strive to be both.

Requirements

Service Scheduling Coordinator : This is where you come in. 

We're seeking a Service Scheduling Coordinator to support our Commercial Service Technicians and Service Operations team. In this role, you'll own the day-to-day coordination of technician schedules within an assigned geographic area, balancing customer needs, technician capacity, planned maintenance, demand service, and emergency requests. 

You'll be at the center of a fast-moving operation, partnering closely with customers, technicians, and teammates to evaluate priorities, adjust schedules, communicate changes, and keep work moving forward. The schedule will change, sometimes quickly, so success in this role requires strong judgment, organization, communication, and the ability to make decisions when priorities compete. 

In return for delivering results, you'll have opportunities to take on greater responsibility, develop your knowledge of service operations, and grow within the organization. 

Top 3 things to deliver in the first year to be a hero: 

• Effective Triage & Schedule Ownership – Continually evaluate and prioritize service requests based on urgency, customer commitments, technician capacity, geography, and business needs. Make thoughtful scheduling decisions and ensure technicians have the information they need for a successful dispatch. 

• Ownership & Follow Through – Stay ahead of maintenance backlog, open work, incomplete work in progress, and changing schedule needs. Maintain accurate records, identify potential issues before they become urgent, and follow work through to the next responsible step. 

• Clear Communication & Partnership – Keep customers, technicians, and teammates aligned through proactive communication. Communicate schedule changes clearly, ask questions when information is missing, and partner across the team to keep work moving forward. 

The Service Scheduling Coordinator reports to Ashley Skelton – Director of Service Coordination, and works collaboratively with technicians, operations leaders, and the broader Service team to support our growing business. 

Your Background: What kind of person will thrive in this role? 

You should have… 

• A track record of delivering excellent customer service, including in high-pressure or rapidly changing situations. 

• The ability to evaluate competing priorities and adjust plans while keeping the right people informed. 

• Strong computer skills and comfort working across multiple systems, including Microsoft Outlook, Excel, and Word. 

• Strong attention to detail and the ability to maintain accurate information while managing multiple priorities. 

• Experience in dispatching, scheduling, customer service, service operations, or a similar coordination role is a plus. 

• Knowledge of HVAC or commercial building systems is helpful, but not required. We'll help you learn the industry. 

And everyone you work with should describe you as… 

• Someone who takes ownership and follows through. 

• Calm and adaptable when priorities change. 

• Organized and able to manage multiple competing priorities. 

• A proactive communicator who keeps people informed. 

• Someone who uses good judgment, asks thoughtful questions, and looks for solutions. 

• A collaborative teammate who understands that individual decisions impact the customer, technicians, and the larger team. 

And you should be motivated by… 

• Learning how the business works and becoming increasingly confident making decisions independently. 

• Taking ownership of your work while knowing when to ask questions or escalate an issue. 

• Solving problems rather than simply identifying them. 

• Working in a fast-paced environment where priorities can change throughout the day. 

• Finding better ways to work as the team and business continue to grow. 

• Being part of a collaborative team that values transparency, accountability, continuous improvement, and having fun along the way. 

Benefits

Compensation:   $31-$41/hr

MacDonald-Miller Facility Solutions presently provides employee coverage for:

• Medical, dental, vision for employees (coverage available for dependents for shared premium).
• 401k retirement plan including Company matching.
• Vacation and Sick Compensation (PTO), and Holiday Pay!
• Disability income protection including short term and long-term disability.
• Employee and dependent life insurance.
• Wellness Program.
• Employee Assistance Program.

Where you will work

Our Seattle SODO office (4766 1st Ave S, Seattle, WA 98134) offers convenient access to downtown Seattle, major highways, and public transportation, along with ample parking and a collaborative office environment. Neighborhood amenities include a variety of nearby restaurants, cafes, and convenient access to the heart of Seattle and surrounding areas.

Interested in learning more?

If you’re ready for an adventure and are interested in being considered for this role, click apply to start the conversation! Or if you know someone who currently works at MacDonald-Miller, reach out to them to get introduced to the team!

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.