Inside Salesman

Inside Sales

Identifies customer needs through communication and proper inspection processes. Communicates identified needs and gives suggestions in a professional manner back to the customer.

Job Responsibilities

• Provide outstanding customer service in person and on the phone
• Quote prices (via computer) in response to customer requests
• Maintain company and store goals in relation to: CFNA applications, tire units, alignment units, and lube ticket averages.
• Inspect and diagnose service, tire, and automotive repairs problems, communicate necessary repairs and/or replacement of tires.
• May be required to support alignments, lube shop and tire shop.
• Work with Salesmen to ensure their account requirements are communicated and met.
• Notifies customer on special order follow-up.
• Identifies ways to maximize new sales opportunities within the existing customer base and executes that plan. Recommend additional preventative services to customers.
• Monitor customer wait times to ensure customer satisfaction
• Maintain a clean and neat work area
• May assist with the administrative duties, inventory function; receiving, warehousing, delivery
• May assist with picking up and delivering vehicles for customers.
• Obtains monthly sales and GP goal (goal set by store manager)
• Obtains monthly unit goals (goals set by store manager)
• Supports company safety, professional and operational standards and adheres to all audit requirements.
• Other duties as assigned.

Competencies and Skills

• Office Skills
• Customer Service
• Organization skills and attention to details

Qualifications Required

• Valid Driver's License and Insurable Driving Record
• Minimum of 1-2 years' tire experience and sales experience
• High school diploma or equivalent (preferred).

Compensation & Benefits

• Comprehensive benefits package including health, dental, vision, ESOP and retirement plans.
• Paid time off (PTO) and paid holidays

Essential Physical & Environmental Functions

Physical Demands:

• Standing: 80% | Walking: 15% | Sitting: 5%
• Frequent bending, stooping, squatting, kneeling, twisting, and walking on uneven surfaces
• Frequent lifting/carrying: up to 50 lbs
• Frequent use of hands and fingers for grasping and dexterity
• Constant visual, auditory, and verbal communication required

Work Environment:

• Frequent exposure to noise, dirt, dust, mechanical vibration, fumes, and outdoor conditions
• Occasional work in extreme heat/cold or wet/humid environments
• Occasional hazards due to mechanical equipment, moving objects.

Equipment Operated:

• Company-provided software and system for work orders and inventory
• Tire machines, compressors, air tools and hand tools
• Required to use protective gear (PPE)

Compliance & Acknowledgment - This position must be performed with or without reasonable accommodation. Commercial Tire complies with the Americans with Disabilities Act (ADA) and will consider reasonable accommodations for qualified individuals to perform the essential functions.