Director, Product and Solutions Management - Agentic Services

Your Future is our Future At Lumeris, we believe that our greatest achievements are made possible by the talent and commitment of our team members. That's why we are actively seeking talented and collaborative individuals who are passionate about making a difference in the healthcare industry. Join us today as we strive to create a system of care that every doctor wants for their own family and become part of a community that values its people and empowers you to make an impact. Position: Director, Product and Solutions Management – Agentic Services Position Summary: About the Role. Are you ready to pioneer the future of AI in healthcare? We are seeking a visionary Director of Product and Solutions Management to lead the evolution of Tom Services, our cutting-edge agentic AI services designed to revolutionize access in primary care. In this highly visible and transformative role, you will sit at the intersection of clinical excellence, artificial intelligence, and user experience. You will oversee a high-performing team responsible for the entire product lifecycle—from conceptualizing Minimum Viable Products (MVPs) for new AI agents to scaling them into robust, multi-agent systems. As a trusted advisor and subject matter expert, you will evangelize Tom Services both internally and externally, driving strategic direction, fostering a culture of rapid innovation, and directly impacting how we deliver next-generation value to our members and clients. Job Description: Strategic Vision & AI Innovation Pioneer Agentic Solutions: Develop and deliver compelling business cases for new agents and services. Define MVPs and iteratively evolve services as new data, skills, and LLM capabilities become available. Drive the AI Roadmap: Collaborate closely with the clinical team to create visionary mid-term (2-3 year), quarterly and annual Services roadmaps. Vet these roadmaps with prospects, buyers, and primary care users to ensure market-leading relevance. Identify Future Needs: Proactively identify new skills and data needed to support the evolution of Tom Services, elevating these needs for product roadmap prioritization. Scope & Accountability: Accountable for budgeting, strategic planning, and policy creation for the Tom Services product area, ensuring direct contribution to organizational goals. Product Execution & Lifecycle Mastery End-to-End Product Ownership: Develop and document comprehensive requirements for new Tom Services and Agents through the entire product lifecycle. Optimize the Development Engine: Develop, document, and continuously refine the Services development process to ensure rapid, high-quality deployment. Prompting & Engineering Partnership: Actively contribute to the development of prompting for Tom Services in tight partnership with clinical, prompt engineering, UX, and software engineering teams. Define Success: Create the Service Definition for each service, ensuring success criteria are clearly defined. Data-Driven Performance: Proactively monitor service performance during betas and in production seamlessly integrating customer feedback and making real-time adjustments to roadmaps. Quality, Testing, & Collaboration Rigorous Testing: Champion the quality of Tom Services by testing across multiple channels — including internal, patient, simulant, and beta testing — to ensure they exceed acceptance criteria. Cross-Functional Evangelism: Present Tom Services during highly technical solutioning sessions. Deliver passionate, engaging training on Agents to our sales and marketing teams. Unify the Delivery Process: Partner closely with the UX team on testing and review, and work hand-in-hand with marketing and implementation teams on brilliant documentation, packaging, and training materials. People Leadership & Culture Inspire a World-Class Team: Oversee, coach, mentor, and motivate a team of product managers and advanced individual contributors developing services within a complex, client-facing function. Foster Innovation & Safety: Cultivate a culture obsessed with delivering customer value, a mindset of continual improvement, and interaction safety. Value idea-sharing and view healthy conflict as an asset to growth. Holistic Team Management: Manage resource allocation, budgeting, staffing, goal setting, 1-on-1 check-ins, and career development to ensure every team member thrives. Qualifications Education: Bachelor's Degree in a technology or business-related field, or equivalent experience. Experience: 12+ years of product management and data tools experience, with at least 3+ years in the Healthcare Industry. Leadership: 5+ years of experience successfully leading, mentoring, and scaling high-performing teams. Technical Acumen: Comprehensive knowledge of platform technologies, LLMs, prompt engineering, software architectures, APIs, integration techniques, and data management. Ample experience with software and application platform development. Analytical Prowess: High-caliber critical thinking skills with a proven ability to interpret highly complex information, identify opportunities, and implement strategic technical solutions. Communication: Elite communication and presentation skills. Ability to develop strong relationships across all levels (including executive), translating complex AI and technical concepts into compelling, audience-appropriate narratives. Execution: Proven ability to yield exceptional results within a highly dynamic, fast-paced, and innovative environment, operating with complete latitude to make strategic decisions. Based in Cambridge, Ma - Hybrid 3 times per week Strongly Preferred Deep experience operating within an Agile development methodology. Prior experience with Software as a Service (SaaS) delivery models. Prior experience working with Conversational AI, prompt engineering and LLMs. Advanced understanding of complex Product Life Cycle management. Pay Transparency: Factors that may be used to determine your actual pay rate include your specific skills, experience, qualifications, location, and comparison to other employees already in this role. In addition to the base salary, certain roles may qualify for a performance-based incentive and/or equity, with eligibility depending on the position. These rewards are based on a combination of company performance and individual achievements. The hiring range for this position is: $133,200.00-$180,900.00 Benefits of working at Lumeris Medical, Vision and Dental Plans Tax-Advantage Savings Accounts (FSA & HSA) Life Insurance and Disability Insurance Paid Time Off (PTO, Sick Time, Paid Leave, Volunteer & Wellness Days) Employee Assistance Program 401k with company match Employee Resource Groups Employee Discount Program Learning and Development Opportunities And much more... Be part of a team that is changing healthcare! Member Facing Position: No- Not Member or Patient Facing Position Location: Massachusetts Time Type: Full time Lumeris and its partners are committed to protecting our high-risk members & prospects when conducting business in-person. All personnel who interact with at-risk members or prospects are required to have completed, at a minimum, the initial series of an approved COVID-19 vaccine. If this role has been identified as member-facing, proof of vaccination will be required as a condition of employment. Disclaimer: The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential job duties and responsibilities. Lumeris is an EEO/AA employer M/F/V/D. #J-18808-Ljbffr Drips.com