Retail Food Service Attendant

Food Service Attendant

Reports To Position: Food Services Supervisor

Department: Food Services

Date Last Reviewed: August 2024

Our Vision: Creating America's healthiest community, together

Our Mission: In the spirit of love and compassion, better health, better care, better value

Our Values: Accountability, Caring and Teamwork

Departmental Summary: The Food Services Department is a high volume service department that provides world class food and beverage services including patient room service, caf, deli and catering.

Position Overview: The Food Service Attendant will be cross trained in a variety of food service department positions including, Room Service Tray Prep, Room Service Delivery, Dishroom Cleaning Attendant, and Caf/Deli Attendant. Working in a variety of positions to cover sick call, ETO and other caregiver absences this position will perform a variety of tasks. Daily work will depend on assignment and may include tasks such as customer service, catering set-up, catering server, catering delivery, cash handling, making coffee and espresso, delivering patient meals, preparing patient meal trays, cleaning dishes, cleaning equipment, and cleaning floors.

This position does not directly manage any other caregivers.

Essential Functions and Duties:

Prepares food products and beverages in accordance with safe food handling guidelines. Ensure customer requests are met for special request items

Operates espresso machine when assigned. Prepares various hot beverages in accordance with customer requests

Provides excellent customer service at all times. Acts as a knowledgeable resource to customer on food choices and makes recommendations for products while accommodating customer preferences and needs

Stocks and maintains tidiness and cleanliness of assigned areas in caf or deli

Performs light cooking at the grill, sandwich/salad bars or other kitchen areas, as assigned

Assists caterer to execute high end catered events working as server, bartender and or dishwasher (as assigned).

Conducts all delivery activities with the highest level of customer service.

Create positive interactions with all staff, patients and guests at every point of contact.

Washes dishes, glassware, flatware, kitchen equipment/utensils, pots, and/or pans using commercial dishwashers or by hand

Restocks all clean dishes and equipment once they are sanitized

Completes all assigned opening / closing procedures, and checklists

Maintain kitchen work areas, equipment, and utensils in clean and orderly condition. Performs routine cleaning of kitchen floors, mats, walls, cooking equipment, carts, ceilings and any other kitchen or food service equipment as assigned. Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with SCHS standards and Oregon Food Sanitation standards

Uses various chemicals to clean and or sanitize kitchen facility including deep cleaning of equipment, floor mats, dishwashing machine, floors, carts refrigerators, and counters

Clean garbage cans with water or steam

Sort and remove trash, placing it in designated pickup areas

Sweep, mops, and scrub floors

Cleans and sanitizes surfaces and equipment for room service as directed

Stores and handles all food properly following the guidelines of Hazard Analysis & Critical Control Points (HACCP)

Maintains clean work areas, including work surfaces, floors, walls and equipment in compliance with SCHS standards and Oregon Food Sanitation standards

Provides support to other areas of food services as directed by manager, supervisor or coordinator including delivery of food to patients, as needed

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

Education

Required: N/A

Preferred: High School Diploma or equivalent

Licensure/Certification/Registration

Required: Deschutes County Food Handlers Card

Preferred: OLCC Alcohol Service Permit preferred. ServSafe Manager Certification

Experience

Required: N/A

Preferred: Previous food service, barista and customer service in a fast paced, high service-oriented environment

Previous money handling experience

Personal Protective Equipment

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

Additional Position Information

Skills:

General

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System

Ability to multi-task and work independently

Strong team working and collaborative skills

Ability to work in a stressful, fast paced environment while maintaining attention to detail and delivering high-quality customer service

Basic to intermediate ability and experience in computer applications, electronic email and MS Office applications

Position Specific

Cash handling

Excellent customer service

Bartending

Operating an espresso machine and making specialty coffee drinks

Physical Requirements:

Continually (75% or more): Standing and walking, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Frequently (50%): Sitting, bending, stooping/kneeling/crouching, climbing stairs, lifting/carrying/pushing or pulling 11-25 pounds.

Occasionally (25%): Climbing ladder/stepstool, reaching overhead, lifting/carrying/pushing or pulling 25-50 pounds, operation of a motor vehicle, using clear and audible speaking voice and ability to hear normal speech level.

Rarely (10%): Keyboard operation.

Never (0%): Ability to hear whispered speech level.

Exposure to Elemental Factors

Occasionally (25%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

Schedule Weekly Hours: 40

Caregiver Type: Regular

Shift: Variable (United States of America)

Is Exempt Position? No

Job Family: Attendant

Scheduled Days of the Week: As Scheduled (may include weekends and holidays)

Shift Start & End Time: