Manager, Cloud Operations

Overview The Manager, Cloud Operations, will lead the design, implementation, and optimization of our cloud infrastructure with a primary focus on Amazon Web Services (AWS) while also supporting workloads in Microsoft Azure and our Private Cloud provider. This role is responsible for ensuring the reliability, security, scalability, and performance of our cloud environments, guiding cloud strategy, and managing a team of cloud and systems engineers. Responsibilities Manages and supports Azure-based systems and services as part of our hybrid cloud environment. (Essential) Stays current with emerging cloud technologies and recommends adoption where beneficial to improve usability and increase performance and scalability. (Essential) Drives cloud modernization initiatives, including migration of on-prem or legacy systems to AWS and Azure. (Essential) Oversees the architecture, deployment, and management of cloud infrastructure with an emphasis on AWS services (EC2, VPC, IAM, RDS, Lambda, S3, CloudWatch, etc.). (Essential) Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures. Leads, mentors, and manages a team of cloud engineers and systems administrators, including performance management and coaching, fostering professional development and technical excellence. Owns and governs cloud identity and access management (IAM) across AWS and Azure, including role-based access models, least-privilege enforcement, and integration with enterprise identity providers (e.g., Entra ID). Establishes and maintains scalable access patterns, policies, and audit controls to ensure security and compliance across all environments. Leads cloud cost management and financial governance, including budget planning, cost monitoring, and optimization initiatives. Defines and enforces tagging standards to enable accurate cost allocation, reporting, and accountability across teams, while partnering with engineering to drive efficient resource utilization. Oversees AI infrastructure and ensuring optimal performance of AI/ML (Artificial Intelligence/Machine Learning) workloads in cloud environments. Develops and enforces cloud governance, security policies, compliance standards, and best practices. Partners with Security, DevOps, and Application teams to ensure secure, compliant, and efficient cloud operations. Participates in the full development cycle, end-to-end, from design, implementation, and testing to documentation, delivery, and maintenance. Implements automation and Infrastructure-as-Code (IaC) using tools such as Terraform, CloudFormation, or ARM (Azure Resource Manager)/Bicep. Monitors system performance and ensures high availability and disaster recovery readiness. Manages vendor relationships, licensing, and cloud cost optimization strategies. Collaborates with IT Leadership to lead incident response and post-incident reviews. Qualifications Bachelor's Degree in Information Technology or related field (Required) 7 years in hands‑on experience managing cloud operations and infrastructure, with deep expertise in AWS (Required) 3 years in experience leading technical teams, including coaching, workload planning, and performance feedback (Required) Working knowledge of Azure services, architecture, and administration Strong understanding of networking concepts (VPC, subnets, routing, firewalls, VPN, DNS) Experience with automation, scripting, and IaC (Terraform, CloudFormation, Python, PowerShell, etc.) Proven experience implementing cloud security controls, identity management, and compliance frameworks Demonstrated ability to lead complex cloud projects and collaborate across multiple teams Experience with monitoring, logging, and observability tools (CloudWatch, Datadog, Splunk, etc.) Experience managing AI/ML infrastructure and supporting data science workloads Experience with containerization and orchestration (Docker, Kubernetes, EKS/AKS) Background in hybrid cloud networking and enterprise connectivity Familiarity with CI/CD pipelines and DevOps practices Must have a valid driver's license Preferred Certifications/Licensures: (Professional cloud certifications such as AWS Solutions Architect, CloudOps Engineer, Azure Administrator, Google Cloud Professional, etc.) Benefits Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family Comprehensive Dental and Vision Plans On‑Site Fitness Center Voluntary Health and Dependent Care Reimbursement Accounts Life, Accidental Death & Dismemberment Insurance and Dependent Life Short and Long‑Term Disability Coverage 401(k) Plan with Sun matching contribution Employee Assistance Program Identity Theft Insurance Legal Assistance Plan Pet Insurance Tuition Reimbursement program providing financial support to team members who further their formal education Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty #J-18808-Ljbffr Sun Communities & Sun Outdoors