Supply Chain Associate

Supply Chain Associate (Logistics & Distribution)

At Krystal Biotech, we bring together the brightest and most eager minds to relentlessly pursue the discovery, development, manufacturing, and commercialization of genetic medicines to treat diseases with high unmet medical needs. Founded in 2016, Krystal is distinguished in three powerful ways: science and technology using our patented gene therapy platform, innovative manufacturing supported by our commercial scale facilities, and a unique commercialization model that focuses on the patient's end-to-end experience. Krystal received U.S. FDA approval for the first and only redosable gene therapy treatment, VYJUVEK, for the treatment of Dystrophic Epidermolysis Bullosa (DEB). Krystal continues to leverage our proprietary platform to rapidly advance a robust pipeline of investigational genetic medicines in respiratory, oncology, dermatology, and ophthalmology. Krystal is headquartered in Pittsburgh, PA, which is home to our two state-of-the-art CGMP manufacturing facilities with teams around the world and satellite offices in Switzerland, Germany, and Japan. We are a company built and run by people who care, are fearless in the face of a challenge, love the work they do, and practice the highest level of scientific integrity. As we grow, we are seeking team members that embody these values.

Krystal Biotech, Inc. is seeking a Supply Chain Associate to support global finished product distribution, cold chain logistics, and third-party logistics (3PL) coordination. This role will play a critical part in ensuring timely, compliant, and temperature-controlled delivery of pharmaceutical products to patients and partners worldwide. The Associate will be responsible for coordinating outbound shipments, managing specialty courier relationships, supporting international exports, and serving as the primary point of contact for logistics exceptions. This position will partner closely with Quality, Supply Chain, Manufacturing, and external logistics providers to ensure compliance with GMP and GDP standards. This position is based onsite at our South Side facility.

Primary Responsibilities:

• Lead end-to-end logistics for finished product outbound shipments from dispatch through delivery, ensuring visibility and on-time performance
• Track outbound orders, confirm delivery, and proactively communicate shipment status to internal and external stakeholders
• Notify partners of inbound shipments and coordinate delivery expectations
• Provide primary oversight of cold chain shipments, including frozen and temperature-sensitive pharmaceutical products
• Coordinate logistics and monitor temperature-controlled shipments to ensure product integrity
• Manage relationships and coordinate activities with specialty "white glove" courier providers (e.g., FedEx Custom Critical, World Courier, UPS Premier, QuickStat)
• Prepare and manage global shipment documentation, including commercial invoices, certificates of origin, delivery notes, and related export documentation
• Ensure all documentation is accurate and complete to support efficient customs clearance
• Coordinate international air freight and complex export shipments
• Ensure alignment of commercial invoices, delivery notes, certificates of analysis (CoA), and import permits
• Act as the single point of contact (SPOC) for logistics exceptions, including delays, temperature excursions, and shipment-related complaints
• Drive timely investigation, resolution, and communication of issues
• Coordinate daily activities with third-party logistics (3PL) providers to manage inventory, including receipt of finished product and outbound distribution
• Review and reconcile 3PL invoices against contracted services
• Support monthly logistics reporting and performance tracking
• Support compliance with GMP and GDP requirements by maintaining accurate documentation in accordance with internal procedures
• Monitor serialization system alerts and shipment data for inbound and outbound activity
• Investigate and escalate serialization exceptions as needed
• Provide procurement support through cross-training on purchase requisitions, purchase orders, and purchase order adjustments
• Perform other duties as assigned

Experience and Skills Desired:

• Bachelor's degree in Supply Chain, Logistics, Life Sciences, or equivalent combination of education and relevant work experience
• 24 years of experience in pharmaceutical logistics, supply chain, or distribution operations, highly preferred
• Experience with cold chain logistics and temperature-sensitive product handling preferred
• Familiarity with global shipping requirements, export documentation, and customs processes
• Experience working with 3PL providers and specialty courier services is strongly preferred
• Working knowledge of GMP, GDP, and regulated pharmaceutical environments
• Strong organizational and problem-solving skills with the ability to manage multiple priorities
• Excellent communication skills and ability to collaborate cross-functionally
• Ability to work independently in a fast-paced environment

Krystal Biotech, Inc. is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.