Service Administrator- Adult Residential Services (Great Falls, MT)

Service Administrator - $72,080.00 per year - AWARE - Great Falls, MT - Full Time

If you are passionate about providing high-quality care to individuals in your community, we invite you to join our team at AWARE.

AWARE is looking for the right person to join the team as a Service Administrator.

The support we provide helps the adults, children, and families we serve become active and vital members of their community while focusing on personal growth. We are a compassionate and fully engaged team that is dedicated to providing the best possible care to our clients. Our strength lies in our culture of care, and we are looking for individuals who share our commitment to providing unconditional care to those in need.

We are committed to providing a supportive and inclusive work environment where all team members feel valued and respected. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development. If you are looking for a rewarding career, we encourage you to apply to join our team at AWARE.

Responsibilities

• Provides overall administrative supervision and service leadership to all assigned programs, projects, and/or staff;
• Assure each assigned staff caseload and billing benchmarks are met on a consistent and regular basis;
• Diligent oversight in assigning cases, clients, and families to assure staff are working at full capacity;
• Assist in navigating the referral process – including internal referrals – and the daily and weekly monitoring of supportive fiscal documentation (EHR entries);
• Trains staff on the billing process, including entries in AWARE’s Electronic Health System;
• Assures each assigned program complies with licensing and Medicaid standards, and AWARE, Inc. Quality Standards;
• Assists in the development and review of written policies and procedures governing all aspects of assigned treatment programs;
• Compiles and reports outcome data to demonstrate program effectiveness;
• Acts as a community liaison by communicating professionally and timely with community members –such as schools, outside agencies, and parents;
• Conducts file reviews in a timely and efficient manner, in addition to directing any needed corrections, addendums, etc.;
• Networks with other community agencies to provide services;
• Completes all assigned human resource-related activities, such as employee appraisals, discipline procedures, employment;
• Interviews, hiring, firing, and the orientation and training of new employees;
• Oversees, reviews, and approves purchase orders, IT needs, petty cash, and other such office-related administrative needs;
• Provides day-today supervision to Administrative Assistants/Coordinators as assigned;
• Responds to programmatic crisis needs as called upon;
• Reviews program-related forms and documents and procedures, such as “prior authorization” and “consent to stay”;
• Assures clinical supervision is being provided according to administrative rule and corporate policy;
• Oversees the training needs of program staff;
• Manages a caseload as needed and travels within the geographical area of the assigned caseload to provide needed services;
• Must demonstrate – on a consistent basis – the willingness and ability to productively utilize work time to meet the needs of the individuals being served as directed, with the understanding that specific fiscal goals (billing, case load number maintenance, weekly) must be met monthly;
• Records notes, billing units, assessments, referrals, and other data entry assignments via AWARE’s Electronic Healthcare Record System.

BENEFITS: Health Insurance, FSA, HSA, 401k, Employee Assistance Program, Tuition Advancement, Professional Development.

Requirements

Talents, skills, and abilities:

• MS/MA Degree in a Business or Human Services related field; or (2) BA/BS degree in a Business or Human Services related field;
• Requires three (3) years of well documented and evident direct employment related experience that includes staff supervision;
• Requires a thorough administrative understanding of social service/treatment related, and mental health programs;
• Requires skills in oral, written and interpersonal and necessitates the ability to set goals and to meet them within established standards, to think critically, to recognize challenges and problem solve, to interpret and adapt guidelines to specific situations, and to work independently as well as part of a team.

We are proud to be an equal opportunity employer.