Customer Service Representative

Customer Service Representative/Call Center RepresentativeLocation: 12365 Riata Trace Pkwy, Austin, TX 78727Duration: 11 Months (Possible Extensions)Payrange: $18hr-$20hrKey RequirementMinimum 6 months of high-volume inbound contact center experience within the last 12 monthsResponsibilitiesHandle a high volume of inbound customer calls in a prompt, courteous, and professional manner.Assist Medicaid providers and clients with questions regarding eligibility, medical claims status, and other program-related inquiries.Assist with problem resolution and escalate/transfer calls to the appropriate Call Center unit when needed.Accurately document customer interactions in online logs.Meet individual call-center performance and quality standards.Maintain strict attendance and performance requirements.Perform other duties as assigned by management.Preferred SkillsM.S Office experience.Strong multitasking skills.Excellent verbal and written communication.Ability to work in a fast-paced, high-volume customer service environment.The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.