Monitoring Systems Coordinator
ARK Systems
ARK Systems has an IMMEDIATE OPENING for a Monitoring Systems Coordinator. UP TO $3,000 SIGN-ON BONUS! Summary: Transition from the field to a technical operations role. ARK Systems is seeking an administrative individual experienced in alarm or low-voltage technology who wants to move into an office-based technical position supporting alarm monitoring operations. This role is ideal for someone with hands-on alarm installation or service experience who understands signals, communicators, and system setup, and is ready to apply that expertise behind the scenes. Key Responsibilities: Alarm System Activation & Signal Verification
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- Activate newly installed alarm systems with our central monitoring station.
- Coordinate with field technicians to verify alarm, supervisory, and trouble signals during system commissioning.
- Troubleshoot signal communication issues between installed systems and the central station.
- Prepare and distribute alarm registration and documentation required for local jurisdictions
- Strong attention to detail and documentation
- Configure new accounts into the central station database
- Proficient with Microsoft Office Suite and similar software
- Configure new monitoring accounts within the company database.
- Maintain system details including panel types, zones, and contact information.
- Update, modify, or terminate monitoring accounts as systems change.
- Knowledge of common alarm platforms or panels preferred
- Work with installers and service technicians to resolve monitoring communication issues.
- Coordinate with central station personnel to ensure accounts are programmed and functioning correctly.
- Review signal activity and address communication or testing issues.
- Review system test reports and follow up with customers when required.
- Assist with monthly monitoring account reconciliation.
- Help improve workflows and processes to support efficient monitoring operations.
- Office administrative knowledge of procedures and the implementation of standard office equipment at a level generally acquired through 2+ years of related experience.
- Analytical ability to gather and summarize data for reports, determining solutions to various administrative problems
- Good oral/written communication skills
- Ability to work in a high volume/fast-paced environment and handle multiple tasks.
- Good attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.
- Positive and respectful attitude. Strong customer relations knowledge.
- Able to maintain good working relationships with management staff, employees and customers.
- The ability to learn and comprehend technical concepts as they relate to the security and life safety industry
- Proficiency in MS Office.
- Proficiency in working with Computerized Software of a various type
- 2+ years of related clerical experience.
- Industry specific technical knowledge/ formal training a plus
- Must be able to lift to 25 pounds at a time.
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Vacancy posted 2 days ago
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