Operations Generalist

About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. About the Role The People Operations Generalist is the lead HR operations execution partner for our Clinical workforce. Working hand in hand with the People Operations team, this role is responsible for bringing structure, accuracy, and care to the day-to-day HR operations that support our clinical employees, in addition to other special projects. This role sits at the center of the clinical employee experience, ensuring that every touchpoint, from new hire onboarding through offboarding and everything in between, is executed with precision and a service-first mindset. You will help translate strategic direction into operational reality, owning the Workday business processes, onboarding program, compliance training workflows, and HR support channels that keep the organization running smoothly. This position is ideal for someone who takes pride in doing the details well, enjoys being a trusted resource for employees and cross-functional partners alike, and is energized by the opportunity to help clinical providers focus on what they do best: delivering world-class care. What You'll Do New Hire Experience Execute a seamless, engaging new hire experience for our clinical population, coordinating closely with cross-functional partners to ensure new hires are set up for success from pre-hire through their first weeks at Lyra Deliver and refresh the New Hire Orientation (NHO) presentation, ensuring it reflects current programs, culture, and resources Own pre-hire and post-hire task execution, including assigning onboarding path assignments in WorkRamp, monitoring the I-9 process, ensuring assignment and acknowledgment completion of the Employee Handbook and Global Code of Conduct, background check coordination and monitoring, and new hire kit preparation Maintain and continuously improve the clinical onboarding program in partnership with the People Ops and Clinical Ops team, incorporating feedback and best practices to strengthen retention and engagement for new hires Workday Business Process Execution Execute Workday business processes with a high standard of accuracy and timeliness, including job changes, geo-location updates, name changes, and other org changes Serve as a reliable point of contact for employees, managers, clinical leads, and HRBPs who need support navigating Workday business processes, escalating complex issues as appropriate Contribute to clear documentation of Workday processes, helping to build transparency and consistency for cross-functional partners Offboarding Own and execute a structured, compliant offboarding process for departing employees in Workday, ensuring data integrity throughout employee transitions Coordinate with relevant teams to manage system deactivations, exit interview logistics, and accurate documentation, maintaining audit-readiness at all times Support in analyzing offboarding trends to surface retention-related insights for the broader People Team HR Support & Knowledge Base Serve as a trusted, responsive resource for employees by addressing HR inquiries submitted through Workday tickets, providing timely and accurate guidance Maintain and update the People Operations knowledge bases in Workday (and Zendesk where applicable), ensuring articles reflect current processes, policies, and FAQs Support the broader HR Bot enablement strategy by keeping clinical-specific knowledge base content current and contributing to trend analysis from ticket interactions to reduce recurring inquiries over time Demonstrate measurable impact by reducing ticket volume through proactive knowledge base updates and seamless escalation of complex cases to the appropriate team members Compliance Enablement Administer and troubleshoot compliance training assignments, including harassment prevention and California Workplace Violence training, ensuring completion and accuracy Partner with People Operations and Compliance team members on compliance-related operational tasks, serving as a reliable execution resource for clinical-specific compliance workflows Maintain accurate and secure personnel records in accordance with all legal, regulatory, and data privacy requirements Special Projects Support the People Experience team on culture-building initiatives as needed Participate in special initiatives that advance People Operations priorities, including process improvement efforts, new tool implementation, and automation and AI exploration Minimum Requirements Bachelor's degree and at least 2+ years of experience in an HR generalist or operations role; experience in fast-scaling, complex, or clinical organizations preferred Experience working in an HRIS, ideally Workday; comfortable executing business processes and maintaining data accuracy within HR systems Familiarity with federal and state employment laws; exposure to clinical workforce operations or healthcare HR environments is a plus Exceptional attention to detail and a strong sense of accountability for accuracy and follow-through Strong interpersonal, written, and verbal communication skills, with the ability to build trust with employees and partners across a remote, distributed workforce Organized and adaptable, with the ability to manage multiple priorities in a dynamic environment while maintaining quality and responsiveness Collaborative mindset and comfort working as an execution partner within a team of specialists; able to take direction while also identifying opportunities to improve processes Proficiency in Google Workspace and MS Office Suite Exposure to AI tools or automation in an HR context is beneficial $68,000 - $103,500 a year As a full-time People Operations Generalist, you will be employed by Lyra Health, Inc. The anticipated annual base salary range for this full-time position is $68,000 - $103,500. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may also be eligible for discretionary bonuses. Annual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances) Lyra for Lyrians; coaching and therapy services Equity in the company through discretionary restricted stock units Competitive time off with pay policies including vacation, sick days, and company holidays Paid parental leave 401K with up to 3% matching Monthly tech allowance We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebration…and more! We can’t wait to meet you. " We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability,genetic information or any other category protected by law. By applying for this position,you acknowledge thatyourpersonal informationwill be processed as pertheLyra Health Workforce Privacy Notice . Through this application, to the extent permitted by law,we will collect personal information from you including, but not limited to,your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA)and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary,and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form . This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA.Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations.To exercise your data privacy rights outside of the United States, please contact [emailprotected] . For more information about how we use and retain your information, please see our Workforce Privacy Notice ." We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, summarizing interviews, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.