Shelter Case Manager

Covenant House California offers an excellent benefits package (most benefits effective date of hire), including medical, vision, dental, an EAP program, 403b retirement account, and a generous vacation package. As this position provides direct care to young people that are 18-24 years old, we require that applicants are at least 25 years old. POSITION SUMMARY Under the supervision of a Director, the Case Manager is responsible for provision of case management and custodial services within CHC. Essential functions of the position are client intake and assessment, case planning, documentation, and basic individual and group counseling. The position is also responsible for providing these services within the framework of the Mission Statement, Five Principles, and the Policies and Procedures of Covenant House California. ESSENTIAL FUNCTIONS Provide case management services. Intake: Welcome youth to the program; review intake documentation. Full Assessment: Review and integrate the Initial Background Interview (IBI) into the Individual Service Plan and accessing resources for the youth. Individual Service Plan: Develop an Individual Service Plan (ISP) with the youth upon completion of assessment; revise and update the ISP as necessary; maintain a calendar of the youth’s work schedule, appointments, etc.; develop and maintain knowledge of and connection to community resources; make appropriate referrals; engage in positive transition planning with the youth. Documentation: Document regular progress notes in the youth’s case record (HMIS and ETO); complete documentation specific to external grants as required; document pertinent information in the Transition Log, Critical Incident Reports, Follow‑Up forms, etc. Case Review: Prepare and present assigned cases at monthly Client Progress Review Meetings. Group Facilitator: Facilitate psycho‑educational and support group activity with youth on a regular basis. Custodial supervision: Punctuality and consistency for assigned shifts; perform duties as assigned to meet the needs of youth and ensure adherence to the daily program schedule; facilitate group case management meetings; ensure cleanliness and safety of the facility; provide crisis intervention as necessary; provide regular supervision of residents and activities. Other program duties as assigned by the Director (e.g., HOPWA, ILP, HMIS, charts/chart room audits, or other specialized contract duties). JOB REQUIREMENTS Education • Bachelor’s degree in Psychology, Sociology, Social Work or related field OR an Associate’s degree in Psychology, Sociology, Social Work or related field and 2 years of case management experience, preferably with homeless or runaway youth. Experience In lieu of a Bachelor’s Degree, must have a minimum of 4 years of case management experience, preferably with homeless or runaway youth. Skills Must be a self‑starter and team player with the ability to work with other staff. Knowledge of adolescent development, community resources, and case management skills. Must have good organizational skills and the ability to communicate with members, clients, vendors and the public. Communication with and about youth must reflect a “strength based” and “trauma informed” approach. Bilingual in Spanish preferred but not required. Transportation Must have a valid CA Drivers License, reliable transportation and a good driving record. Working Conditions General business/office environment. Must be able to lift up to 40 lbs. on occasion, bend, sit and stand for prolonged periods of time. Some weekend/holiday work may be required. Full‑time 40 hours per week. Supervisory Duties This position does not perform supervisory duties. Equipment Used Must be able to utilize basic word processing, email, and internet programs. Must be able to communicate effectively both orally and in written form. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may work occasionally in outside weather conditions. The noise level in the work environment is usually moderate to loud. We Are an Equal Opportunity Employer Covenant House California (CHC) is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. CHC is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at CHC are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, belief, sex, sexual orientation, gender identity, national origin, veteran status, family or parental status, disability status, or any other status protected by the laws or regulations in the locations where we operate. CHC will not tolerate discrimination or harassment based on any of these characteristics and encourages all qualified applicants to apply. Covenant House California is committed to providing reasonable accommodations to qualified individuals with disabilities who are applicants or employees who need accommodations. If you require accommodation due to a disability to complete this application OR to participate in other aspects of the hiring process for which you have received an invitation, please reach out to our HR team. Contact us at View phone number on click.appcast.io, Monday through Friday, 7 a.m. to 4 p.m., Pacific Time or email us at View email address on click.appcast.io. If you are experiencing issues submitting your application and accompanying materials, please email View email address on click.appcast.io. #J-18808-Ljbffr