Guest Services Agents - Valet Services

Job Description

Job Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

Come join our Guest Services team and help create exceptional arrival and departure experiences for every guest. In this dynamic role, team members perform a combination of valet, bell, and door attendant responsibilities, rotating between positions based on operational needs. We are looking for hospitality-driven individuals who take pride in delivering professional, friendly, and attentive service at all times.

We are committed to provide you with:

• Highly competitive wages - $16.00 - $20.00 per hour
• Shared tip pool program
• Eligible for automatic gratuities
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members.
• Hotel Room Discounts at Marriott brand properties Worldwide.

Here is what you will be doing each day:

• Greet guests upon arrival and departure
• Park and retrieve guest vehicles safely and efficiently
• Assist guests with luggage and personal belongings
• Open doors and provide directional assistance as needed
• Maintain a professional appearance and positive attitude
• Provide information regarding hotel amenities and local attractions
• Maintain cleanliness and organization of work areas
• Communicate effectively with team members and management
• Follow all safety and vehicle handling procedures
• Support restaurant valet operations

Does this sound like you?

• Strong customer service and communication skills
• Professional, friendly, and polished demeanor
• Valid driver’s license with a clean driving record (required for valet duties)
• Ability to safely operate both automatic and manual transmission vehicles (preferred)
• Ability to stand, walk, and remain active for extended periods
• Ability to lift, carry, and transport luggage and guest items (up to 50 lbs)
• Comfort working indoors and outdoors in all weather conditions
• Flexible availability, including nights, weekends, and holidays
• Ability to work efficiently in a high-volume, fast-paced environment
• Team-oriented mindset with a willingness to assist in multiple service areas

Our differences are what makes us great:

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.