Automotive RV Lead Service Advisor

Job Description

Job Description

Genesis Automotive and RV Repair is a growing, locally owned automotive and RV repair company with strong annual sales. We are looking for a competent, motivated Lead Service Advisor to help lead our service department, support our technicians, and deliver an excellent customer experience.

This is a great opportunity for someone with a strong background in automotive mechanical service and repair who is ready to take on more responsibility, improve shop performance, and grow with the company.

Position Overview

The Lead Service Advisor will oversee daily service operations, help manage workflow, dispatch, support customer communication, monitor key performance indicators, and work closely with ownership to maintain and improve current policies and processes.

The ideal candidate understands automotive repair, is comfortable working with point-of-sale and shop management systems, and can help keep the team organized, productive, and focused on quality service.

RV service experience is helpful but not required. Ownership will work directly with the candidate to teach our systems, processes, RV service presentations, and company workflow while they are learning.

Responsibilities

• Manage daily workflow in the service department
• Communicate professionally with customers regarding service needs, repairs, timelines, and approvals
• Support technicians and help keep repair orders moving efficiently
• Monitor shop performance, sales goals, gross profit, productivity, and other KPIs
• Work within current company policies, procedures, and workflow
• Use point-of-sale and shop management software
• Help maintain a positive, organized, and accountable team environment
• Partner with ownership to improve processes and customer experience
• Learn and support RV service presentations and related service opportunities
• Help drive team performance, customer satisfaction, and profitable growth

Qualifications

• Experience in automotive mechanical service and repair
• Prior service advisor, service manager, shop foreman, or similar leadership experience preferred
• Familiarity with point-of-sale or shop management software
• Understanding of KPIs, gross profit, productivity, and service department performance
• Strong communication and customer service skills
• Organized, motivated, and able to work in a fast-paced repair environment
• Willingness to learn company systems, RV service processes, and internal procedures
• Ability to lead by example and work well with ownership, technicians, and customers

Compensation

This position offers an hourly wage plus team and personal gross profit earnings . Compensation will be based on experience, performance, and ability to contribute to department growth. 

Training, certifications, and increased responsibility can lead to additional earning potential.

Benefits

Genesis Automotive and RV Repair offers a strong benefits package, including:

• Paid Time Off and holiday pay
• Employer-paid life insurance
• Continued education opportunities
• IRA with 3% employer match
• Employee discount
• Tool insurance
• Health insurance
• Monthly BBQ/lunch
• Uniforms
• Pathway to increased responsibility and higher earnings
• Certification and training opportunities to increase earning potential

Why Join Genesis Automotive and RV Repair?

We are a small company with a strong foundation, steady sales, and room for the right person to grow. This position is ideal for someone who wants to be more than just an employee — someone who wants to help lead a team, improve operations, and build a long-term future with a company that values training, accountability, and growth.

Apply Today

If you have automotive service experience, leadership ability, and the motivation to help a repair business grow, we would like to hear from you.

Please submit your resume and a brief summary of your experience for consideration.