Customer Service Rep.

Job Title: Customer Service Representative

The City of Lee's Summit is a thriving, progressive community situated 16 miles southeast of downtown Kansas City. With an estimated population of over 107,000, Lee's Summit has all the very best attributes of a small town while enjoying the amenities of a large city. Complemented by a growing business community and superior quality of life, Lee's Summit has become one of the largest cities in Missouri. Lee's Summit boasts an award-winning school system and holds national accreditations for its Parks and Recreation, Fire, Police and Public Works services. Lee's Summit has a strong appreciation for arts, culture and entertainment, making it a vibrant place to live and work. The cultural scene includes public art installations, musical performances, theatre productions and Fourth Friday Art Walks. Recently named America's Great Neighborhood by the American Planning Association, Lee's Summit's historic downtown district provides a unique network of restaurants, boutiques and businesses. Special events such as Oktoberfest and Downtown Days draw visitors from all over the Kansas City metro. Lee's Summit offers countless opportunities to enjoy the outdoors. With 30 parks, 92 miles of trails and numerous regional lakes, most residents live within close proximity to a recreational activity. Lee's Summit continues to receive regional and national recognition for its endless amenities for residents of all ages. Among the notable recognitions, the city received gold certification as a Community for all Ages and was designated a Walk Friendly Community and Bicycle Friendly Community.

The Customer Service Representative, under the supervision of the Customer Service Supervisor, assists customers with obtaining service, resolution of customer account inquiries and maintains customer accounts in the Customer Information System (CIS). This position is the primary contact for customer service, inquiries and complaints related to the services provided by the Water Utilities Department. This position also is responsible for processing and collecting payment transactions both in person and electronically.

$20.00 per hour

Minimum Qualifications:

• High School Diploma or equivalent required and
• Three years of customer service experience or utility billing required

Necessary Knowledge, Skills and Abilities:

• Must be proficient with MS Office products; Excel, Word and Outlook
• Must have excellent communication and listening skills and able to document account interactions thoroughly and accurately
• Must be detailed oriented and complete work with a high level of accuracy
• Ability to effectively manage stressful situations with difficult customers and to resolve complex customer problems and conflicts
• Ability to build and maintain effective working relationships with the public, peers and management
• Ability to learn and articulate city ordinances and departmental policies to customers