Discovery Center & Design Gallery Coordinator

Job Description

Job Description

Neal Communities is proud to be recognized as a 2026 Top Workplace, marking our eighth consecutive year receiving this distinction. We believe where you work matters—and we’re proud to build a workplace where people, purpose, and performance come together.

We’re looking for front desk coverage, visitor support, buyer-facing assistance, and administrative support for the Discovery Center, Design Center, and homebuilding sales operations.

WHAT YOU'LL LOVE ABOUT WORKING AT NEAL COMMUNITIES:

• The People!  We take tremendous pride in making a positive difference in our team's lives. Our employees are not just an asset to Neal Communities and its customers; they are essential to the success of our business
• Outstanding Benefits -  Health Care - Medical, Dental, Vision, and Prescription Drug Coverage
• Excellent Compensation Package
• Employer Paid Life Insurance
• Supplemental Insurance
• Long & Short-Term Disability Insurance
• 401(K) with Company Matching Contributions
• PTO & Paid Holidays
• Employer Paid ID Theft Protection
• Employee Home Purchase Discount Program
• Tuition Reimbursement Program
• Employee Wellness Program
• Employee Assistance Program (EAP)
• Pet Insurance
• Employee Service Awards
• Vendor Discount Program

WHAT YOU'LL DO:

• Answer telephones and direct visitors who come into the office.
• Greet prospective and current buyers in the Design Gallery.
• Register new home buyers.
• Process and distribute daily mail, parcels, and packages.
• Conduct Design Gallery tours, explain the design process, and present available options.
• Conduct Feature Home reviews for buyers purchasing inventory homes.
• Conduct Design Previews, as needed, for buyers purchasing to-be-built homes.
• Schedule Preview, Design, low-voltage, and pool appointments for new contracts.
• Assist with reselections and change orders, including DocuSign.
• Aid Design Consultants as needed.
• Open all models prior to salespeople arriving.
• Maintain model and completed feature home appearance by dusting counters, cleaning glass, fluffing pillows, and straightening bedspreads and curtains.
• Maintain Discovery Center common areas, including the coffee bar, water station, restroom supplies, and hard-surface cleaning and disinfecting.
• Report issues or concerns regarding the models, Discovery Center, and completed feature homes directly to the Sales Coordinator. Examples include landscaping, irrigation, water leaks, HVAC not working, power issues, pools, pest control, cleaning, and alarm issues.
• Support events and meetings by coordinating RSVPs and ordering food as needed.
• Monitor, order, and store office, marketing, brochure, copier, fax, light bulb, and related supplies.
• Keep community reports up to date, including traffic reports, online sales rotation charts, and UP system tracking logs.
• Manage the UP system and UP calendar.
• Audit websites and interactive screens.
• Set up the TV loop.
• Organize plans.
• Type letters, make copies for meetings, and conduct research.
• The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all duties, responsibilities, and skills.

WHAT YOU BRING:

• Minimum of 1 year of experience in administrative support, customer service, sales support, or a related field.
• Proficient with computers and Microsoft office software, with strong organizational skills.
• Ability to manage multiple priorities, greet and assist visitors, and support other departments as needed.
• Bilingual in English and Spanish preferred.
• Personable & highly motivated with excellent customer service skills.
• Excellent verbal and written communication skills.
• Knowledge of interior finishes and the homebuilding process preferred.
• A valid driver's license is required.

PHYSICAL REQUIREMENTS:

• General sedentary work requiring the use of office equipment such as computers, copiers, printers, scanners and
• Position requires sitting, standing, walking, bending, stooping, grasping, writing, typing, repetitive motions, hearing ability, visual acuity, and climbing stairs.
• May occasionally lift and move up to 30 pounds.

We are an Equal Opportunity Employer and a Drug-Free Workplace.

Neal Communities and its affiliated entities work with a limited group of approved recruiting partners under a signed agreement. We do not accept unsolicited resumes, candidate referrals, or inquiries from other third-party agencies. Any resumes submitted without a current, signed recruiting agreement in place will be treated as direct applications, and Neal Communities and its affiliates will not pay any associated fees.

This policy applies to all job postings across NealCareers.com and any other platforms where Neal Communities or its affiliated companies advertise open positions.