Director Program Office

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

Your role in our mission

Essential Job Functions

• Directs, builds and maintains account programs management office that operate at account levels. Executes account management systems according to policy, and enforces adherence to established account management processes and manage account performance. Directs the administration of account reviews on behalf of account executives.
• Establishes strong relationships with account executives and client executive leadership by demonstrating advocacy for the client expectations and goals. Directs and supports timely and accurate communications to client regarding various aspects of the accounts.
• Implements governance based upon account management models that operate at the client account level
• Directs, manages and coordinates client project reporting. Chairs internal project integration meetings and project management meetings. Directs view of cost, revenue and financial impact milestones by creating and maintaining the account economic goals of the contract to ensure accuracy. Directs the tracking and reporting of consumption of internal project costs and client charges for large or global accounts in accordance with the commercial terms of the contract.
• Drives account level demand forecasting processes.
• Drives account standardization objective efforts across organizational boundaries.
• Directs the organization and performance of certain functional areas and the activities of senior managers. Provides staff direction with an understanding and following of established company policies and procedures.
• Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets.
• Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help ensure overall coordination for cross-functional teams.

Basic Qualifications

• Master's degree or equivalent combination of education and experience
• Masters degree in business administration, computer science or related field preferred
• Fifteen years project management, account management or related related experience
• Ten or more years in a supervisory or management capacity included
• Experience working with past and present company business environment
• Experience working with company business practices, policies, and procedures
• Experience working with the management implications of various forms of financial data
• Experience working with project control concepts
• Experience working with account management principles and practices

Other Qualifications

• Strong communications skills to interface with high-level customer representatives and company management
• Strong analytical and problem solving skills
• Ability to publicly represent company with internal and external clients
• Ability to use own judgment and initiative in problem resolution

Work Environment

• Office environment

What we're looking for

What you should expect in this role

The pay range for this position is $137,100.00 - $195,800.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.