Customer Service Representative - Battle Creek Area

Customer Service Representative - Battle Creek Area

Customer Service Representative | Battle Creek, MI

Salary Range: $47,000 - $67,000 depending on experience

Are you a dedicated professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships and supporting career growth. We partner with leading manufacturing companies in Battle Creek, seeking experienced Customer Service Representatives to strengthen their teams.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with manufacturing firms in Battle Creek that are seeking skilled Customer Service Representatives. These organizations are dedicated to maintaining high standards and are looking for professionals who can contribute effectively. By joining our network, you position yourself for opportunities aligned with your career goals.

Key Responsibilities

• Respond to customer inquiries regarding product specifications and order status.
• Collaborate with production and shipping departments to resolve customer issues.
• Process customer orders and provide accurate delivery estimates.
• Document customer interactions and maintain detailed records in the CRM system.
• Escalate complex technical or product-related inquiries to the appropriate department.
• Provide training and support to customers on product use and troubleshooting.
• Gather customer feedback to identify areas for product and service improvement.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years of experience in a customer service role, preferably in a manufacturing or industrial setting
• Proficiency in CRM software and Microsoft Office Suite
• Excellent communication and interpersonal skills
• Ability to troubleshoot and resolve customer issues effectively
• Familiarity with manufacturing processes and terminology

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle)
• Familiarity with manufacturing processes or product lifecycle
• Ability to read and interpret technical documents (e.g., blueprints, BOMs)
• Certification in a relevant area (e.g., supply chain, quality control)

Job Titles That Should Apply

Customer Service Representative, Customer Service Specialist, Client Services Representative, Customer Support Representative, Support Specialist, Client Support Specialist, Customer Care Representative, Service Representative, Help Desk Representative, Technical Support Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategicthey partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your searchmarket insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.