Branch Manager

IDN H. Hoffman is a leading distributor of commercial door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for a Branch Manager position. Job Description: Based in Kansas City, KS the individual in this position will be responsible for all sales, facility, and operational activity occurring at the branch. The successful manager will drive sales growth, maintain operational excellence, facilitate productivity improvements, and provide superior service for customers throughout Kansas, Missouri and surrounding states. Responsibilities include the following: Managing end-to-end branch operations and sales initiatives, providing hands‑on leadership for a 2-3-person team Driving sales growth, customer acquisition and retention through personalized relationship management Cultivating long‑term client loyalty by consistently delivering a high-level customer service experience Champion customer engagement through all day-to-day sales procedures to include assisting customers by phone, email and in person (counter sales), order processing/returns, pricing/availability requests, quote/bid generation, non-stock quotes, technical/vendor support and more Create a proficient partnership with the Outside Sales Representative to pursue selling opportunities Develop, maintain and leverage relationships with our manufacturer/vendor representatives within the territory Efficient Inventory Control & Management for the territory Ensure accurate warehouse and fulfillment operations to include all shipping, receiving, stocking and picking/packing orders Hiring, onboarding & training staff members This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives. Key working relationships: The successful candidate will report directly to the Division Operations Manager. The individual will work closely with the local Outside Sales representative and all departments teams across the company. Requirements: Must have Management experience with a track record of driving success through decisive, organized leadership and the ability to prioritize high-impact tasks in fast-paced environment Experienced in strategic Account Development with a focus on driving sales through personalized relationship management An adaptive leader dedicated to driving sales and operational success through active, hands‑on involvement Strong verbal and interpersonal communication skills 5+ years of extensive Customer Service experience (distribution industry preferred) Proficient in a wide range of modern enterprise technologies, with a strong aptitude for quick technical adoption Door Hardware, Locksmith or Access Control experience preferred Distribution/wholesale knowledge a plus All qualified applicants that apply for IDN Global, Inc. will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. IDN Global, Inc. is an Equal Employment Opportunity Employer. Job Type: Full-time Pay: $50,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Experience: Management: 2 years (Preferred) Ability to Commute: Overland Park, KS 66214 (Required) Ability to Relocate: Overland Park, KS 66214: Relocate before starting work (Required) Work Location: In person #J-18808-Ljbffr