Senior Director of Benefits Operations

SEIU 775 Benefits Group’s mission is to improve the skills, health and stability of the caregiver workforce through innovation and high-quality benefits and programs. We intend to make caregiving a health care job of choice. We partner with workers, employers and industry stakeholders to collectively solve workforce problems through innovation, creativity and an evidence-based approach. Together, we deliver high-quality benefits and services to support a growing caregiver workforce. We are a nonprofit – passionate about revolutionizing the future of in-home care, and are looking for others to join our smart, collaborative and kind team. The Details: In-Office Requirements: This role requires up to 10% presence at our Downtown Seattle headquarters. Standard business hours Monday–Friday, 8:30 a.m.–5:00 p.m. Remote Work Eligibility: For employees residing outside of the Seattle metropolitan area, remote work may be considered in Washington. Category: Full-Time, FLSA Exempt, Regular, Non-Union Physical Requirements: Must be able to perform tasks that may require prolonged periods of sitting or standing, with or without reasonable accommodation. About the Position: Reporting to the Managing Director of Benefits Operations, the Senior Director of Benefits Operations, serves as a senior strategic partner guiding leadership development, program design, and operational delivery of a comprehensive suite of programs that serve caregivers in Washington, Montana, and beyond—one of the nation’s fastest growing workforces. This leader plays a critical role in strengthening the organization’s ability to deliver high‑quality, sustainable programs by driving strategic planning, shaping the organizational narrative, and enhancing engagement with the Board management and external stakeholders. Working closely with the Managing Director, this role helps translate strategy into action, ensuring alignment between long‑term vision, policy priorities, and operational outcomes. Combining strategic insight, stakeholder influence, and leadership capability, this position enhances organizational effectiveness and continuity while building internal leadership capacity. The role is designed to reinforce long‑term business stability, elevate strategic decision‑making, and maximize impact for caregivers and stakeholders through thoughtful partnership, innovation, and execution. You Will: Serve as a strategic thought partner to the Managing Director and Benefits Operations leadership team, helping shape direction, clarify tradeoffs, and translate priorities into actionable plans; Drive multi‑year strategic planning, including development and ongoing refinement of an integrated roadmap that aligns people, process, and partner capabilities to organizational goals; Support benefit plan design and strategy development by guiding key questions, framing options, and strengthening decision‑making processes; Build and cultivate lasting stakeholder relationships across labor partners, participating employers, the Board management, and community stakeholders to advance shared outcomes; Represent the department and the organization in executive‑level and external forums, communicating with credibility, clarity, and influence; Influence cross‑functional alignment and coordinate execution of strategic priorities ensuring shared accountability and momentum across teams; Lead and develop a team of Directors, fostering a culture of performance, growth, and accountability; Build internal leadership capacity by identifying and developing high‑potential talent to strengthen succession and continuity across the Benefit Operations Organizational Unit; Guide the selection, engagement, and evaluation of strategic partners, including benefit design advisors, carriers, and vendors, ensuring strong fit, performance and alignment with strategic goals; Lead development of strategic narratives for executive leadership and Board management to provide clear priorities, progress and impact; Oversee the preparation of and delivery of transparent, efficient reporting to Board management on key aspects of benefits administration, including performance, compliance and strategic outcomes; From time‑to‑time, perform other duties commensurate with the level of this position. You Will Need to Have: Bachelor’s degree or equivalent work experience in lieu of education; 10+ years of progressive leadership experience, including leading through other leaders; Demonstrated success in enterprise or multi‑year strategic planning, translating strategy into roadmaps, priorities and measurable outcomes; Established competency in executive communication and experience in creating board‑ready narratives, materials, and presenting complex topics with clarity; Proven ability to build trust and influence across diverse stakeholders; A track record of driving cross‑functional alignment and delivering results in complex, matrixed environments; Experience overseeing and optimizing vendor and partner ecosystems with an outcomes mindset; Great judgment and ability to navigate ambiguity, manage competing priorities and support high‑quality leadership decision making. Required Leadership Competencies Managing with Vision and Purpose: Connect their work and the work of teams they lead to the organization’s Mission, Vision and Values. Supports equitable and fair treatment and opportunity for all. Courage: Is not afraid to take action when necessary, accepts critical feedback that is shared with the team without being defensive and incorporates feedback into their work. Strategic Agility: Sees ahead clearly; can anticipate future consequence and trends accurately. Decision Quality: Makes good decisions in the appropriate amount of time based upon a mixture of analysis, wisdom, experience, and judgement. Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their teams, while creating a collaborative environment. It Will Be Great if You Have: Advanced degree Experience in Mission driven Nonprofit or benefits experience; Familiarity with Taft‑Hartley trust environments, unionised workforces, or multi‑stakeholder governance models; Experience in regulated or multi‑state environments Statement of affirmative action SEIU 775 Benefits Group is proud to be an equal opportunity workplace and is an affirmative Action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Salary Range: $125,518.40 to $171,068.70 Fully paid medical, dental and vision; 18 days PTO, 15 sick days, 9 holidays, 1 floating holiday, 2 personal days End of the year winter break; mid‑year summer break and earned paid longevity sabbatical Defined benefit pension plan and 401(k) options; Fitness, cellphone, internet and furniture stipends. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr