Remote IT & Systems Manager

Kraus Hamdani Aerospace (KHA) is an aerospace company specializing in long-endurance unmanned aerial platforms for a wide variety of industries. KHA supports a number of customers to carry out missions involving aerial reconnaissance, survey, communication relay and communications provisioning. Endurance, enabled by effective design, is key to these applications and KHA aircraft utilize cutting-edge aircraft design together with on-board intelligence to deliver value for these customers. Location: Remote, United States Kraus Hamdani Aerospace is seeking a hands-on IT & Systems Manager to own and scale the company's internal technology environment as we continue to grow. This is a foundational role responsible for both the day-to-day delivery of employee IT support and the development of a secure, reliable, and scalable IT infrastructure. The successful candidate will manage end-user technology, systems administration, access and identity management, hardware and software lifecycle management, IT vendors, and core business applications while continuously identifying opportunities to improve automation, security, reliability, and employee experience. IT Operations & Employee Support Serve as the primary internal point of contact for employee IT support, troubleshooting hardware, software, account, connectivity, and access issues. Own the employee technology onboarding and offboarding process, ensuring equipment and system access are provisioned or removed accurately and on time. Configure, deploy, maintain, and support company laptops, peripherals, mobile devices, and other endpoint equipment. Establish reliable processes for equipment procurement, configuration, shipping, recovery, replacement, and lifecycle management. Maintain accurate hardware, software, licensing, warranty, and asset inventory records. Develop service standards and escalation processes to ensure employees receive timely and consistent IT support. Administer the company's core technology platforms, user accounts, permissions, groups, licenses, and application access. Support integrations and information flow between company systems where appropriate. IT Infrastructure & Scalability Assess the current IT environment and develop a prioritized roadmap for infrastructure, systems, tools, policies, and processes as the company scales. Identify technology gaps, redundancies, manual processes, security risks, and opportunities for consolidation or automation. Design systems and processes that can support increasing headcount, additional locations, remote employees, contractors, and international operations. Establish consistent IT standards across company locations while accommodating legitimate site-specific requirements. Evaluate new technology platforms and recommend solutions based on scalability, security, usability, cost, and business requirements. Develop appropriate documentation, system inventories, architecture records, operating procedures, and administrative runbooks. Security & Risk Management Implement and maintain practical security controls across endpoints, accounts, applications, and company systems. Manage endpoint security, patching, device configuration, encryption, authentication, and related administrative controls. Regularly review user access and administrative privileges and address unnecessary or outdated permissions. Support company cybersecurity, information-security, and compliance initiatives in partnership with leadership and other responsible stakeholders. Assist with security incident response, account compromise, device loss, and other IT-related incidents. Help develop and maintain business continuity, backup, recovery, and technology resilience practices. Maintain administrative oversight of the company's growing portfolio of business applications and technology vendors. Establish clear ownership, access, licensing, renewal, and administrative standards for company systems. Work with functional owners across Operations, Engineering, Manufacturing, Finance, People/Talent, and other teams to optimize system configuration and utilization. Identify opportunities to automate repetitive administrative workflows and improve integrations between systems. Monitor software utilization and licensing to eliminate unnecessary cost and reduce application sprawl. Manage relationships with IT service providers, hardware suppliers, software vendors, carriers, and other technology partners. Maintain visibility into IT spending and assist leadership with technology budgeting and forecasting. 5+ years of progressive experience in IT administration, systems administration, IT operations, infrastructure, or a related field. ~ Strong hands-on experience administering user accounts, permissions, endpoints, software, and cloud-based business systems. ~ Experience managing employee onboarding/offboarding and IT asset lifecycle processes. ~ Experience administering cloud productivity and collaboration platforms such as Microsoft 365, Google Workspace, or comparable environments. ~ Demonstrated ability to troubleshoot technical issues across hardware, software, networking, accounts, and applications. ~ Experience documenting systems, establishing repeatable procedures, and improving immature or highly manual IT processes. ~ Experience building or scaling the IT function within a startup, growth-stage company, or similarly dynamic environment. Experience supporting a distributed workforce across multiple offices, remote employees, and international locations. Aerospace, defense, government contractor, advanced manufacturing, robotics, or other highly technical industry experience. Familiarity with cybersecurity and compliance frameworks applicable to government contractors or regulated environments, such as NIST 800-171, CMMC, or related requirements. Experience implementing or administering SSO/IAM, MDM, endpoint protection, ticketing, asset-management, and monitoring platforms. Experience selecting and implementing new IT platforms rather than solely administering established environments. Personal Attributes Comfortable moving between strategic planning and direct technical execution. Understands that reliable IT directly affects employee productivity and experience. Can translate technical risks and recommendations into clear business language for leadership. Kraus Hamdani Aerospace, Inc. (“Company”) collects and uses Personal Information (as defined by the California Consumer Privacy Act of 2018 (“CCPA”)) for human resources, employment, health and safety, and business-related purposes and to be in legal compliance. If you are an EU applicant, by sharing your personal information with Kraus Hamdani Aerospace, Inc. you hereby (a) acknowledge and consent to the international transfer of your personal information to the United States, despite the risks associated due to the absence of an adequacy decision and appropriate safeguards, and (b) acknowledge that you have carefully read and understood this notice . Kraus Hamdani Aerospace is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.