Dispatcher

Benefits:

401(k)

401(k) matching

Company parties

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

JOB SUMMARY

This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue

Makes every effort to compress call scheduling, effectively maximizing productivity and revenue

Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window

Re-schedules appointment times at client’s convenience as necessary

Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Technicians

Strictly adheres to the “Dispatching for Profits Priority Service Schedule” to ensure the right Technician is sent to the right appointment

Shares responsibility to ensure that all Technicians arrive at their designated appointments on time

Debriefs with Technicians upon completion of jobs to identify any outstanding client satisfaction issues

Enters equipment type and age information for systems into SuccessWare software system

MINIMUM REQUIREMENTS

High school diploma or equivalent required

Must have good computer software skills

Prior customer service experience preferred

SERVICE TITAN experience preferred but not required

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.