Sonic Drive-In Area Coach

Position Summary SONIC is all about having fun while you work and gaining a sense of accomplishment along the way. As a Sonic Multi-Unit Leader you will manage the operations of all General Managers and employees within multiple Sonic drive‑ins. You will also train and support the drive‑in employees to ensure we provide quality food in a clean, safe, and efficient manner so that guests have an enjoyable experience at Sonic. Responsibilities Manage, train, and coach Working Partners/General Managers and conduct management orientation. Direct and assign employees as needed to ensure all aspects of service meet operational standards. Oversee employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop, and if applicable Drive‑Thru) as needed depending on store volume, during a shift to ensure the preparation, portion control, temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards. Adhere to and monitor management compliance of the drive‑in employee handbook, policies and practices. Take appropriate action to address employee issues and policy violations and immediately report all employee issues, complaints and policy violations to the immediate supervisor. Review employee and drive‑in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive‑In policy and applicable law. Monitor drive‑in cost control procedures for food, labor, paper and inventory, and take immediate corrective action when necessary. Monitor vendor performance and take immediate corrective action when necessary. Audit drive‑in employment‑related records and payroll records. Reinforce the importance of placing guest needs first to drive‑in management on a consistent basis. Respond to escalated guest requests and complaints in a respectful manner and take immediate corrective action when necessary. Recruit, interview and hire management team members to achieve proper staffing levels. Approve compensation levels of drive‑in employees and managers within company guidelines. Prepare all necessary operational reports for multiple drive‑ins and develop appropriate action plans to resolve unfavorable financial and/or sales trends. Develop and implement a marketing plan for the region. Qualifications High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred. Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision. Multi‑unit supervision experience is preferred. Required to work a minimum 5‑day workweek, including irregular hours, nights, weekends and holidays. Knowledge of recruiting, interviewing and selection practices. Knowledge of federal and state labor laws, as well as local health and sanitation laws and regulations. Leadership and supervisory practices and skills; effective verbal and written communication skills. Basic accounting and computer skills. Ability to follow directions and work autonomously once given directions; ability to multi‑task and successfully solve problems. Problem solving, decision‑making and conflict‑resolution skills. Abide by the company’s appearance, uniform and hygiene standards. Job Details Job Type: Full‑time Salary: Salaried Position Pay Frequency: Semi‑monthly Experience: Restaurant 3 years (Preferred) License: Driver’s License (Required) ServSafe (Preferred) Benefits Paid time off Health insurance Dental insurance Vision insurance Retirement benefits Employee discounts Bonuses Legal Notice As required by applicable law, SONIC Drive‑In franchise organizations will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job. #J-18808-Ljbffr Emerge