Customer Service Representative - Newaygo Area

Customer Service Representative - Newaygo Area

Customer Service Representative | Newaygo, MI

Salary Range: $40,000 - $60,000 depending on experience

Are you a forward-thinking professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is committed to fostering meaningful relationships in the manufacturing community. We partner with companies in Newaygo seeking skilled Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are partnering with organizations in Newaygo that are seeking Customer Service Representatives. These companies are committed to building strong teams and are looking for professionals who can lead initiatives effectively. By connecting with The Pivot Group Network, you position yourself for roles that match your background and aspirations.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Collaborate with production and logistics teams to ensure timely order fulfillment.
• Investigate and resolve customer complaints related to product quality or service.
• Maintain detailed records of customer interactions and transactions.
• Provide customers with updates on order status and potential delays.

Recommended Qualifications

• High school diploma or equivalent; associate's degree preferred
• 2+ years experience in customer service, preferably in a manufacturing or industrial setting
• Proven ability to understand and communicate technical product information
• Strong problem-solving skills and ability to de-escalate customer issues
• Proficiency in CRM software and Microsoft Office Suite

Bonus Qualifications

• Additional certifications or training

Job Titles That Should Apply

Customer Service Representative, Customer Support Specialist, Client Services Representative, Technical Support Representative, Help Desk Agent, Customer Care Specialist, Customer Service Associate, Remote Customer Service, Bilingual Customer Service Representative, Inbound Customer Service Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategicthey partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your searchmarket insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Salary Package: $ 40,000.00 - 60,000.00 (US Dollar)