Hotel Room Attendant (Housekeeping)

Job Description

Job Description

The Study at Johns Hopkins is currently seeking Room Attendants to create a comfortable, clean, and memorable guest experience. This position is primarily responsible for the regular cleaning of guest rooms, facilitates all guest stayovers, and promptly reporting maintenance issues to Engineering. In some instances, this role would conduct 'deep cleaning' activities and additional preventative maintenance tasks within the guest room.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Thoroughly clean and replenish guest rooms during and after each guest stay. Including, but not limited to:
  • Strip beds and make beds, changing bed linens, replace duvet covers, which may require lifting bedspreads.
  • Clean and scrub showers, toilets, sinks, walls, mirrors, tiles, counters, and floor surfaces using the appropriate cleaning agents and tools.
  • Dust all furniture, baseboards, pictures, drawers, window ledges, and shelves.
  • Replace bathroom terry and travel amenities.
  • Vacuum guests' rooms daily and empty trash from wastebaskets.
  • In guest suites, run the dishwasher and put away kitchen amenities to par levels.
• Attends to guests' needs and requests, including delivering extra bathroom necessaries, providing stayover service, and promptly reporting repairs to Engineering.
• Ensure security of guest rooms and guests' privacy by keeping room assignment list confidential and keeping doors locked for rooms that are being cleaned for a stayover guest.
• Coordinate with all hotel departments to manage guest requests and answer general guest inquiries about the hotel and the surrounding area.
• Assist other team members to contribute to the best overall performance of the department and the hotel.
• Under the direction of the Housekeeping Manager, the Room Attendant is responsible for following company standards, safety, and security procedures. Must be able to maintain a safe and clean work environment.

Fundamentals

• Experience: Previous hotel housekeeping experience preferred.
• Ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks, and work in confined spaces.
• Ability to work a flexible schedule, including weekends and holidays. Typical shifts are scheduled from 7 am-5 pm.  Weekend availability strongly preferred.  
• The ability to positively communicate effectively with guests and team members verbally and/or in written form with basic English communication skills.
• Ability to withstand continuous movement, regularly bending, lifting, pushing, pulling, carrying, and moving up to a maximum of 50 pounds.
• Ability to stand and walk for an entire shift and perform repetitive motions.
• Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment.
• EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
• Study Hotels is a drug-free workplace. Pre-employment drug test and background check required.

About Us

The Study at Johns Hopkins, the fourth property of the Study Hotels brand, is located at the main gate of Johns Hopkins University’s Homewood Campus. As part of the revitalized Charles Village corridor, guests will feel immersed in both campus life and the surrounding community, and able to enjoy all that Johns Hopkins University and Baltimore have to offer the moment they leave the hotel.

Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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