Trust & Safety Program Manager

Immediate need for a talented Trust & Safety Program Manager. This is a 12+ months contract opportunity with long-term potential and is location in New York, NY(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-14489

Pay Range: $120 - $122/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Ensure that Trust & Safety has the metrics and tools in place to proactively detect any quality-related issues throughout its expansive enforcement and labeling ecosystem
• Independently own and maintain the quality measurement and reporting strategy for a high-complexity portfolio of PAs
• Challenge the status quo by designing and building system-level insight reporting that supports hybrid and automated moderation environments
• Partner closely with key stakeholders and build consensus to design a comprehensive and trusted quality measurement system
• Develop product-level expertise to be able to effectively design and maintain the quality measurement strategy to meet evolving business needs
• Represent T&S Quality in front of XFN leadership and gain and maintain their trust in how quality is being measured. Use data to tell stories that drive upstream product or policy improvements.
• Proactively detect quality issues, flag risks associated with lack of independent oversight, and initiate root-cause corrective actions (RCCAs) to maintain high precision and recall targets.
• Identify and leverage Applied AI for driving efficiency and scalability in our quality management processes

Key Requirements and Technology Experience:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management, with a history of managing complex, large-scale initiatives
• Experience in Trust and Safety or a related operations-heavy field
• Experience in internal stakeholder management and building consensus across cross-functional teams
• SQL knowledge and experience working with multiple large datasets
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment
• Excellent verbal and written communication skills with a proven ability to drive impactful storytelling at the leadership level
• Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable
• Experience in quality measurement and management or a related measurement field
• Demonstrated experience in designing and working with metrics
• Experience with Generative AI development and evaluations

Our client is a leading IT industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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