2027 IT Operations Summer Intern

SUMMARY

This summer internship will primarily involve working with the IT Service Desk team. Qualified candidates may also work alongside the IT Infrastructure team on a series of projects which will be selected based on your interest and planned work in the summer of 2027.

GCMs IT Service Desk is the first line of support for the firms users as it relates to enterprise hardware and software requests and issues. Beyond supporting GCMs users this team works on several end user technology automation and software projects. They also work very closely with our IT Infrastructure and Cybersecurity teams on complex issues and requests. The IT Infrastructure team is responsible for designing implementing managing and supporting the firms IT infrastructure both on-premise and in the cloud (AWS and Azure). IT infrastructure solutions include but are not limited to collocation data centers public cloud infrastructure (IaaS and PaaS) infrastructure automation networking storage servers end user technologies and monitoring services.

The IT Service Desk intern will start by getting trained on GCMs end user technology stack which includes (but is not limited to) Microsoft 365 Azure Active Directory Azure Virtual Desktop Windows 11 administration Active Directory Exchange Online SharePoint Online Microsoft Endpoint Manager Atlassian (e.g. Jira Service Desk) Cisco Meraki and our GenAI solutions. Once the intern has the required foundational knowledge they will start supporting our users and their technology needs by handling tickets or calls.

The summer will culminate in a presentation to the Technology leadership team reviewing the interns summer experience and what they learned. The team is looking for a student who is passionate about technology excited to grow in every way unafraid to try new things and even to fail at times along the way.

RESPONSIBILITIES

The intern will be involved in the following activities:

• Support end users seeking technical assistance over email phone or in person as it relates to end user hardware (e.g. computers phones mobile phones tablets printers etc.) as well as enterprise software solutions (e.g. Microsoft Office suite Adobe Foxit SharePoint Zoom remote access virtual desktop solutions etc.).
• Provide end users with regular updates on their requests or issues.
• Order configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff).
• Provide information and training to end users as it relates to IT products and services managed by the Service Desk.
• Perform troubleshooting (in person or remote) through diagnostic techniques.
• Escalate issues to the appropriate technology teams if the Service Desk cannot handle.
• Assist and work on end user technology or automation projects by partnering with our engineers to perform analysis research design documentation implementation and troubleshooting.
• Document self-service instructions for end users and knowledge base articles for the Service Desk team.
• Define manage and continuously improve processes related to end user support.
• Curiosity about AI and a willingness to use AI-enabled tools such as Claude and ChatGPT to improve productivity problem-solving and day-to-day workflows.
• Perform related duties as assigned.

EDUCATION SKILLS AND EXPERIENCE REQUIREMENTS

The ideal experience and competencies for the role include the following:

• Pursuing a B.A./B.S. degree with a concentration in in Information Technology & Management Network Engineering Cybersecurity Computer Science Information Design Management Information Systems Computer Engineering Analytics or related field.
• Experience using Microsoft OS and applications including Microsoft Office and Windows 11.
• Classroom knowledge of or experience with at least one programming or scripting language such as Python PowerShell C# JavaScript etc.
• Experience with Microsoft 365 is a plus.
• Experience with Mac OS and Apple iOS is a plus.
• Ability to adapt within a rapidly changing environment.
• Strong interest in learning new technologies and helping users with technical issues and questions.
• The ability to articulate your thoughts in a clear and concise manner to both business users and IT staff through written correspondence presentations and/or meetings.
• Demonstrated team player self-starter and independent thinker.
• Superior customer service skills interpersonal skills and work ethic.
• Strong verbal and written communication skills.

OUR DEPARTMENT AND CULTURE
The Technology department has adopted a cloud-first strategy with over 95% of our infrastructure residing in Azure and AWS. We are progressive in our embrace of new technology and are looking for team members who enjoy being on the cutting edge. For the remainder of 2025 the Infrastructureand Service Desk teams willcontinuedriving our adoption of Microsoft 365 and other enterprise services to improve productivity and efficiencydrive more self-service capabilities and automation through our Service Desk portal and an AI-powered helpdesk bot revamp and automate how we provision and de-provision users support the upgrade our firewall and wireless infrastructure and the Technology department we are not afraid to think differently. Embrace new ideas. Dream big. Welcome change. We are a culture of empowerment accountability high performance and trust. Successful team members are self-motivated and energized by working alongside thoughtful and smart colleagues in a fast-paced environment. Individuals who thrive on this team enjoy being a part of an organization focused on excellence. We look for naturally collaborative individuals who enjoy interacting at all levels of the organization.

Intern positions are classified as short-term roles and therefore are not eligible for company-sponsored benefits including health insurance paid time off or the 401(k) plan.

This position is not eligible for employer visa sponsorship now or in the future (including but not limited to H-1B TN or other employment-based visas). Applicants must be currently authorized to work in the United States without the need for employer sponsorship now or in the future. Applicants requiring future sponsorship for continued work authorization (for example following F-1 OPT/CPT or J-1 status) are not eligible.

Actual base salary may vary based on factors such as individuals experience skills and qualifications for the role. Employees may be eligible for a discretionary bonus based on factors such as individual team and company performance as well as a comprehensive benefits package.

CHICAGO ANNUAL PAY RANGE

$50000 - $55000 USD

ABOUT THE FIRM

GCM Grosvenor (Nasdaq: GCMG) is a global alternative asset management solutions provider with approximately $98 billion in assets under management across private equity infrastructure real estate credit and absolute return investment strategies.

The firm has specialized in alternatives for more than 54 years and has a diverse engaged team of approximately 560 professionals serving a global client base. Eligible employees can elect to participate in comprehensive healthcare coverage (including medical dental vision and life insurance) flexible spending accounts and the employer sponsored retirement plan. Additionally employees are eligible for paid time off parental leave short-term and long-term disability as well as other care/wellness programs.

The firm is headquartered in Chicago with offices in New York Toronto London Frankfurt Tokyo Hong Kong Seoul and Sydney. For more information visit:

EQUAL OPPORTUNITY EMPLOYER M/F/D/V

Required Experience:

Intern