Intern - Business Analyst - It Operations

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.

At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!

The internship role provides in-depth exposure to SitusAMC and other areas of the business where the candidate will receive guidance and work closely with experienced professionals.

The IT Operations (IT Ops) internship is a dynamic opportunity for students and emerging professionals eager to explore the backbone of enterprise technology. Participants gain practical experience by supporting critical IT infrastructure, monitoring system health, and assisting with issue resolution across networks, servers, and cloud environments. Each day brings new challenges, offering interns invaluable insight into the foundational elements that keep organizations running smoothly.

The ServiceNow Business Analyst, Queue Facilitator, and Technical Writer internship is a hands-on opportunity for students and emerging professionals interested in service management, business analysis, and enterprise platforms. Interns support the day-to-day operation and improvement of the ServiceNow platform by helping document requirements, facilitate request intake, and create clear, usable documentation. Each day offers exposure to real-world service workflows, stakeholder collaboration, and platform-driven problem solving.

Throughout the internship, participants work closely with ServiceNow administrators, developers, and process owners to support backlog intake, refine requests, and produce knowledge articles, process documentation, and release notes.

Qualifications:

• Currently enrolled in Bachelors or Master's program at an accredited University pursuing a degree in: Computer Science, Data Science, or related field

• Intern level professional with 0-6 months of relevant project or working experience.

• Basic understanding of IT infrastructure, networking, or system administration

• Familiar with Service Now or similar platform

• Strong problem-solving and analytical skills

• Effective communication and teamwork abilities

• Willingness to learn and adapt in a fast-paced environment

• Remote based in or driving distance of a local office: Denver, CO; St Petersburg, FL; NY, NY; Plymouth Meeting, PA; Overland Park, KS; Houston, TX; Atlanta, GA

• Interest in pursuing a career in IT operations or technology

#LI-AS1 #LI-REMOTE

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

The annual full time base salary range for this role is

$22.50 - $25.00

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval. SitusAMC offers PTO and paid holidays, the terms of which are set forth in the program policies. All full time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K; in each case in accordance with the terms of the applicable plans.

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SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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