Customer Experience Specialist

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Health insurance
• Training & development

Income Potential
Average Team Members Earn: $55,000 $100,000+ annually
(Top performers can exceed this with consistency and effort)

Who We Are
At Northside Auto Sales, we do things differently.

Were not a high-pressure dealership. Were a process-driven, team-oriented environment focused on delivering a great customer experience first because when the experience is right, the sales follow naturally.

Weve built a reputation for:

• A laid-back, professional buying experience
• Aggressively priced inventory sourced directly from private sellers
• A team-first culture where everyone contributes to the win

Were growingand were looking for the right person to grow with us.

What This Role Really Is
This is not a traditional salesperson role .

As a Customer Experience Specialist , your job is to:

• Create a great first impression
• Guide the customer through the early stages of the buying process
• Build trust, gather information, and set the deal up for success

You are the foundation of the sale .

You are not responsible for closing the deal alone we work as a team. Once the customer is ready, youll transition them to a manager to finalize everything.

What Youll Do

• Greet and welcome customers in a friendly, professional manner
• Build rapport and create a comfortable, low-pressure experience
• Learn about the customers needs using our proven process
• Help customers select and test drive the right vehicle
• Present initial pricing and guide the early steps of the deal
• Collect credit applications and key information
• Set proper expectations and plant seeds for a smooth close
• Follow up with customers and stay engaged throughout the process
• Generate your own opportunities using the tools we provide
• Work as part of a team to maximize results

What Were Looking For
You dont need automotive experiencewell train you.

Were looking for people who are:

• Outgoing and personable you enjoy talking to people
• Coachable open to learning and following a process
• Self-motivated you take ownership of your results
• Team-oriented you care about the groups success, not just your own
• Reliable and consistent you show up and do the work

Requirements:

• Valid drivers license
• Basic computer skills
• Professional appearance and communication

Why Northside

• Paid training with a clear, proven process
• No high-pressure sales environment
• Strong lead flow + tools to generate your own business
• Clear path for advancement (we promote from within)
• Team-based selling model (youre not on an island)
• Work in a business that values:
  • Adaptability
  • Dedication
  • Community
  • Servant Attitude
  • Empathy
  • Merit
  • Kind Candor

Benefits

• Health Insurance
• On-going Training
• Employee Discounts on parts, labor and vehicles
• Advancement Opportunities
• Emergency 'bring your kids to work' days
• Your birthday off!

Schedule

• 5-Day Work Week (one weekday off)
• Saturdays Mandatory
• Closed Sundays
• In-person position

The Opportunity
This role is designed for someone who wants to:

• Learn a valuable skillset
• Be part of a growing, process-driven dealership
• Earn strong income without a high-pressure environment
• Build a long-term career in automotive

Were not just hiring for todaywere developing future leaders.

Ready to Join the Team?
If youre motivated, coachable, and ready to grow, wed love to meet you.

Apply today and start building your future with Northside Auto Sales.