Loan Services Senior Specialist

Loan Services Senior Specialist

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team! Currently, we are looking for an experienced professional to join our Loan Services team.

This opportunity may be perfect for you if you have experience in:

• Works collaboratively in a team environment to support the accurate and timely servicing of loans
• Superb customer service skills with the ability to resolve customer inquiries
• Excellent attention to detail and task prioritization skills

About this position:

The Loan Services Senior Specialist ensures that issues are identified and resolved and recognizes when escalation is necessary. Responsibilities will also include quality control of data and accurate tracking and reporting of exceptions. Evaluate and identify process improvements. Provide operational support to branches and assist management with coordinating tasks.

Essential job functions:

• Provide training, support, and guidance as appropriate to co-workers and customers.
• Assist with training the team through day-to-day operations, projects, and special assignments to meet department and company goals.
• Provide consistent, outstanding internal customer service by anticipating and reacting to customer needs.
• Formulate and implement strategies and processes to achieve department goals in a timely manner.
• Oversee critical tasks in the absence of team lead or management.
• Research data for management reports, audits, and projects as assigned.
• Process and review data for proper authorizations and compliance meeting all department policies and procedures.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having:

Education/Certifications:

• Associate degree or equivalent experience preferred
• 3 years of experience in banking and/or customer service preferred

Skills/Knowledge:

• Extensive knowledge of banking rules and regulations pertaining to loan accounts
• Proven ability to analyze and solve problems
• Proficient in Microsoft Office Suite: Word, Excel, Outlook, and PowerPoint

Physical demands and work environment:

• Ability to remain in a stationary position, often standing or sitting, for prolonged periods of time
• Ability to repetitively use a telephone, computer mouse, and keyboard for extended durations
• Ability to lift and/or move up to 15 pounds
• Work is performed primarily in a professional office environment

Reasonable accommodation will be provided as required by law to enable qualified individuals to perform the essential functions of the job.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us. We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation. Through our total rewards program, we offer a comprehensive benefits package featuring:

• Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays
• Medical, dental, and vision insurance and flexible spending plan
• Multiple retirement plans including: 401(k), pension, and employee stock ownership
• Education and tuition reimbursement
• Employee assistance program for our employees and their immediate family members

We are an equal opportunity employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes.

The salary range for this position is $21.00-$25.00 an hour commensurate with experience and education. Additional compensation may be earned through the company's annual bonus program, subject to individual and company performance.