Police Support Specialist

Job Title

The incumbent is responsible for performing general records maintenance and data entry. Safety/Security Sensitive Designation: This position is classified as safety/security sensitive under the Arkansas Medical Marijuana Amendment and is therefore subject to random drug and alcohol testing.

Job Duties

• Provide good customer service to both internal and external customers; maintain positive and effective working relationships with other City employees (especially members of their own team), and have regular and reliable attendance that is non-disruptive.
• Respond to requests for information; audits and validates files and records to ensure responses are accurate, complete, and timely; ensures compliance with all applicable state, federal, local statutes, guidelines, laws, policies, procedures, and regulations.
• Complete all FOIA requests for Springdale Communications digital data.
• Complete all FOIA requests for audio, video, and documents related to police records.
• Collect any required fees associated with request(s).
• Attend seminars, training, special conferences and meetings to stay informed of current practices and changes related to FOIA.
• Receive and finalize reports of crime from the public and officers within the department to meet NIBRS compliance standards.
• Provide quality customer service to the public and employees in person, by phone, email, and mail.
• Transcribe and enter reports into Police Records Management System (RMS).
• Maintain NIBRS compliance.
• Answer phones and assist with the general public in the lobby.
• Receive and process cash payments.
• Receive and enter accident reports, arrests, citations, other general forms.
• Compile statistical data as requested; assist with crime analysis processes as assigned.
• Work with local prosecutors, courts, and other agencies when requests for information are received.
• Enter warrants for wanted persons into the Arkansas Crime Information Center (ACIC) and National Crime Information Center (NCIC) databases, as well as the records management system.
• Perform other duties as required or assigned.

Minimum Qualifications

• High school diploma or GED and 7-11 months of related experience and/or training; or equivalent combination of education and experience.
• ACIC Level I and II or CJIS Certification.
• The incumbent must be proficient in the use of personal computer, Microsoft Office Suite, HTE AS400, Tyler/New World RMS, ACIC/NCIC database, and standard office equipment.
• Ability to utilize both internal and external resources to obtain information and data necessary to carry out routine assignments and special projects.
• Must have ability to establish and maintain effective working relationships with management and staff.
• Must be able to withstand a complete background investigation, polygraph examination, and drug screening(s).

Supplemental Information

Must be able to pass FBI criminal background fingerprint check and have the ability to comply with state and federal requirements for criminal justice information security standards and obtain necessary certifications.