AUDI BRAND SPECIALIST

SUMMARYResponsible for creating exceptional customer experiences while guiding guests through the vehicle purchasing process. This role focuses on building lasting relationships, understanding customer needs, and delivering solutions that align with our dealership values, sales goals, and customer satisfaction standards.ESSENTIAL DUTIESEssential Duties include the following. Other duties may be assigned.Greet customers promptly and professionally, both in person and online.Build rapport, identify customer needs, and recommend appropriate vehicle options.Conduct vehicle presentations and test drives that highlight features, benefits, and value.Guide customers through the sales process from initial contact to vehicle delivery.Follow up with customers before and after the sale to ensure satisfaction and build long-term relationships.Accurately complete sales documentation and ensure satisfaction and build long-term relationships.Accurately complete sales documentation and ensure compliance with dealership policies and legal requirements.Work closely with Sales Managers and F&I to finalize deals and ensure a smooth handoff.Maintain thorough and accurate records in the dealership CRM/DMS.Stay current on all new and used vehicle inventory, pricing, incentives, and financing options.Maintain strong knowledge of manufacturer programs, warranties, and dealership offerings.Participate in ongoing product and sales training.Actively prospect for new customers through referrals, follow-up calls, digital leads, and community engagement.Develop and maintain a personal customer base to drive repeat and referral business.Collaborate with team members across departments to ensure a positive customer experience.Represent the dealership professionally at all times, both on and off the lot.Uphold dealership values, ethical standards, and customer-first culture.QUALIFICATIONSStrong interpersonal and communication skills.Ability to actively listen and understand customer needs.Self-motivated with a strong desire to succeed.Comfortable working in a fast-paced, goal-oriented environment.Basic computer skills; experience with CRM/DMS systems preferred..Ability to multitask in a fast-paced environment.Key CompetenciesHonest, dependable, and customer-focused.Positive attitude and professional appearance.Willingness to learn and adapt Customer-focused mindsetProblem-solving and conflict-resolution skillsAttention to detail and accuracyTeam-orientedEDUCATION and/or EXPERIENCEHigh school diploma or equivalent required.Prior sales or customer service experience preferred; automotive sales experience preferred, but not required.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.CERTIFICATES, LICENSES, REGISTRATIONSValid Driver's LicenseON JOB TRAINING / CERTIFICATION REQUIREMENTSManufacturer Training and CertificationCompliance Training through company platformPHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to stand and walk for prolonged periods of time; type on a computer; and to talk or hear, both in person and by telephone.The employee must occasionally lift and/or move up to 25 pounds.Employee will enter and exit cars and trucks varying in size and must be able to operate/drive vehicles with automatic and manual transmissions.Employee is required to have visual acuity to perform activities such as: driving a vehicle, preparing quotes and emailing customers; viewing a computer terminal and expansive reading.Ability to move between shop and office environments.WORK ENVIRONMENT & EXPECTATIONSFull-time position with a flexible schedule, including evenings and weekends.Compensation typically includes a commission-based or commission-plus-salary structure.Valid driver’s license and acceptable driving record required.QUALIFICATIONSStrong interpersonal and communication skills.Ability to actively listen and understand customer needs.Self-motivated with a strong desire to succeed.Comfortable working in a fast-paced, goal-oriented environment.Basic computer skills; experience with CRM/DMS systems preferred..Ability to multitask in a fast-paced environment. #J-18808-Ljbffr