Executive Housekeeper

Brand Summary

Join the Opening Team | Cedar Park Marriott Hotel and Conference Center | Opening April 2027

An extraordinary hospitality destination is taking shape in Cedar Park, Texas-and you can help bring it to life from day one.

The Cedar Park Marriott Hotel and Conference Center will feature 297 thoughtfully designed guest rooms and suites, more than 30,000 square feet of flexible meeting and event space, exclusive M Club access, and distinctive dining concepts, including Mare, Un Deux Trois, Riviera Social, a lobby lounge, and in-room dining. A resort-inspired pool deck and elevated amenities will create memorable experiences for business travelers, leisure guests, groups, and social events.

About Prime Hospitality Group

Prime Hospitality Group was established in 2017 with five Ruth's Chris Steak House restaurants and has grown into the brand's largest franchise group, operating thirteen locations and multiple food-and-beverage concepts, as well as an AC Hotel by Marriott in Missouri and four other hotels under construction. PHG is now expanding its portfolio with a premier hotel and conference destination serving Cedar Park and the greater Austin market.

PHG's Core Values

Demand for Excellence ~ Passion for Hospitality ~ Desire to Win ~ Unwavering Commitment ~ Hunger to Grow

Position Overview

Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

As a member of the opening leadership team, the Executive Housekeeper will help build the housekeeping function from pre-opening planning through a successful launch and stable hotel operations.

Key Responsibilities
• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meeting and review all information pertinent to the day's activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, Security and Food and Beverage
• Interact with guests to ensure total satisfaction, vendors to obtain supplies and equipment at appropriate price and quality, and health or regulatory agencies regarding safety and inspections.
• Other contacts as needed (Professional organizations, community groups, local media, staffing agencies)
• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as manager on duty as required.
• Ensure brand training and brand standards are met.
• May assist with other duties as assigned.
• Support pre-opening planning for the housekeeping function, including procedures, staffing, training, systems, supplies, and readiness checklists.
• Partner with hotel leaders and project stakeholders to validate workflows, equipment, access, service standards, and department dependencies before opening.
• Help transition the department from pre-opening activity to stable hotel operations while maintaining Marriott standards and Prime Hospitality Group core values.

Qualifications & Requirements
• High School Diploma or equivalent plus four years housekeeping/laundry experience preferably in a hotel of similar size and complexity and including supervisory experience.
• Some college preferred.
• Must speak fluent English. Other languages preferred.

Technical Skills & Knowledge
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.

Work Environment & Physical Requirements
• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• May be required to work nights, weekends, and/or holidays.

Equal Opportunity Employer

Prime Hospitality Group (PHG) is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by federal, state, or local law. This commitment applies to all employment practices, including recruiting, hiring, promotion, compensation, benefits, training, leaves of absence, and termination. PHG makes employment decisions based solely on qualifications, merit, and business needs. If you need a reasonable accommodation to apply or interview, please let our People Team know through your application, and we will work with you.

The statements in this job description describe the essential nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, or qualifications.
Work schedule

• Other

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Employee discount