PM Food Runner- CRC

PM Food Runner- CRC

Caravan Court - Arlington, TX 76011

Overview

Position Type Full Time

Description

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt Reports to: Restaurant Manager

The Multi-Venue Food Runner is responsible for delivering food quickly, accurately, and professionally across multiple dining and bar venues, including a martini lounge, rooftop bar, and pool service areas. This role is critical in maintaining service flow, supporting both front-of-house and kitchen teams, and ensuring food is presented and delivered at the highest standard.

Food Runners must be highly organized, detail-oriented, and adaptable—capable of operating in both elevated dining environments and high-volume, casual settings. Success in this role requires strong communication, urgency, and the ability to navigate different service styles and physical layouts.

Key Responsibilities

Food Delivery & Accuracy

• Deliver food from the kitchen to guests quickly and accurately, ensuring proper table and seat placement
• Confirm orders before leaving the kitchen to ensure accuracy and completeness
• Announce dishes clearly and confidently, using proper menu terminology
• Ensure all food meets presentation standards before delivery

Service Support & Flow

• Act as the primary link between kitchen and front-of-house teams to maintain smooth service flow
• Communicate proactively with chefs, expo, servers, and bartenders regarding timing and order status
• Assist in pacing courses during elevated service periods
• Support clearing, resetting, and maintaining table readiness when needed

Multi-Venue Adaptability

• Operate across multiple outlets including lounge, rooftop, and pool environments
• Adjust delivery style and pace based on venue (refined vs. high-volume casual)
• Navigate indoor and outdoor spaces efficiently, including high-traffic and weather-exposed areas
• Support large parties, events, and high-volume service periods

Operational Awareness

• Maintain cleanliness and organization of service stations, expo areas, and running paths
• Ensure trays, plateware, and service tools are properly stocked and ready
• Assist with side work, setup, and breakdown across venues
• Follow all food safety and handling guidelines

Team Collaboration

• Work closely with servers, bartenders, kitchen staff, and leadership to ensure seamless service
• Communicate clearly and professionally in a fast-paced environment
• Support team needs proactively to ensure overall operational success
• Maintain a positive, high-energy, and team-focused attitude

Qualifications

Qualifications & Requirements

• Previous food runner or restaurant experience preferred but not required
• Strong sense of urgency and attention to detail
• Ability to multitask and stay organized in fast-paced environments
• Strong communication and teamwork skills
• Ability to carry multiple plates and use trays safely and efficiently
• Ability to stand and walk for extended periods and lift up to 40 lbs
• Flexibility to work days, nights, weekends, holidays, and special events

Certifications

• Valid Food Handler Certification (or ability to obtain)

Work Environment

• Multi-venue operation including martini lounge, rooftop bar, and pool service areas
• Combination of indoor and outdoor environments, including exposure to weather conditions
• Fast-paced settings ranging from elevated dining to high-volume, casual service
• Schedule variability based on business levels, seasonality, and special events