IT Intern

IT Intern
Part-Time Internship, both Day and Afternoon hours available. 
Location: Wesley Willows, Rockford, IL
This is an unpaid internship opportunity. No compensation will be provided, but the role offers hands-on training and professional development.

Why Join Us?

• Make an Impact: Be the friendly, go-to tech resource for staff and residents, solving problems that matter every day.
• Hands-On Experience: Get real exposure to enterprise IT operations, from help desk support to network troubleshooting.
• Flexible Schedule: Part-time hours designed to work around your class schedule.
• Supportive Team: Work alongside experienced IT professionals invested in your growth.
• Career-Building: Build a resume-ready foundation in help desk operations, Microsoft 365, networking, and cybersecurity.

What You'll Do:

• Provide first-level technical support to staff and residents, troubleshooting computers, laptops, tablets, smartphones, and other devices, including help with Microsoft 365 apps like Outlook, Teams, Word, and OneDrive.
• Diagnose Wi-Fi connectivity issues, assist with wireless network testing, and help configure devices for the community network.
• Troubleshoot printers, scanners, and other peripherals, including basic maintenance like toner replacement.
• Help set up and troubleshoot smart TVs, streaming devices, smart speakers, network-connected cameras, and other IoT devices.
• Assist with equipment deployment, asset inventory, and workstation setups/relocations.
• Deliver responsive, professional customer service, clearly explaining technical concepts to non-technical users and escalating complex issues when needed.

What You'll Need:

• Currently pursuing a degree or certification in Information Technology, Computer Science, Cybersecurity, Networking, or a related field (required).
• Basic understanding of computer hardware, software, and Windows operating systems (required).
• Strong communication and customer service skills (required).
• Ability to learn new technologies quickly and work both independently and on a team (required).
• Experience troubleshooting computers, printers, or mobile devices (preferred).
• Familiarity with Wi-Fi networking concepts and Microsoft 365 products (preferred).
• Interest in healthcare, senior living, or customer-focused tech support (preferred).

What You'll Gain:

• Practical, résumé-ready experience across help desk operations, Microsoft 365 administration, wireless networking, printer and endpoint management, IT asset management, cybersecurity best practices, and day-to-day work in an enterprise IT environment.

To apply, please complete the required questionnaire. We accept applications on a rolling basis.

We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.

Applicants for this position must be able to produce a negative drug test. Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position.

Our Commitment to Health & Safety The wellbeing of our residents and team members is our top priority. To help keep everyone safe, we ask all team members to receive a yearly flu shot (with medical and religious exemptions available), While we do not require the COVID-19 vaccine for employment, we do collect vaccination status in accordance with health guidelines. This helps us keep our community informed, safe, and prepared. Candidates must also complete a QuantiFERON Gold TB Blood Test as part of their pre-hire drug screen and physical.

Due to the safety-sensitive nature of skilled nursing services and participation in Medicare and Medicaid programs, employment is contingent upon successful completion of:

• Illinois Health Care Worker Background Check Act Screening
• National, State, County Criminal Background Checks
• Federal and state exclusion screening (OIG/Medicare/Medicaid)
• Pre-employment drug screening (including marijuana)
• Verification of work authorization
• Applicable registry verification (CNA. Nurse)
• Motor vehicle record view for positions requiring driving