Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

At Marcus Weeks State Farm, we are dedicated to providing outstanding service and support to our clients. Our team is focused on building strong, lasting relationships while helping customers protect what matters most. We're looking for a friendly, organized, and proactive Customer Service Representative to join our growing agency.

As a Customer Service Representative, you will be the frontline contact for our customers, providing exceptional service by answering phones, managing service requests, and assisting with retention activities to strengthen client relationships. Your role is vital in ensuring our clients feel valued, supported, and confident in their coverage.

Key responsibilities include:

• Answering incoming calls promptly and professionally, addressing customer inquiries and concerns.
• Handling service requests such as policy updates, billing questions, and claims assistance.
• Conducting retention activities including follow-up calls and personalized outreach to maintain and strengthen client relationships.
• Assisting customers with scheduling appointments and connecting them with the appropriate team members.
• Maintaining accurate records of customer interactions and service requests in the agency's system.
• Collaborating with the sales and service teams to ensure seamless customer experiences.
• Identifying opportunities to educate customers about additional coverage options and agency services.
• Upholding State Farm's standards for customer service excellence.

Qualifications include:

• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Friendly, patient, and empathetic attitude toward customers.
• Previous customer service experience is great and valued but not required we are committed to training and helping you develop.
• Proficiency with computer systems and willingness to learn agency software.
• Team player who is eager to contribute to a positive work environment.

What we offer:

• Competitive salary and benefits package.
• Comprehensive training and ongoing support.
• Opportunity to grow within the agency and State Farm network.
• Supportive and collaborative team culture.
• Flexible work schedule.

Compensation: $30,000.00 - $40,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in AIKEN, SC and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.