Intake Coordinator

Location: Downtown, Los Angeles CA

Position Purpose:

Under the supervision of the Program Manager, the Intake Coordinator facilitates patient admissions and assists individuals in accessing Social Security or other income benefits, as well as health insurance coverage, including Medicaid, Medicaid managed care plans, and other available options, at the MLK Recuperative Care Facility. The Intake Coordinator serves as a member of the client services team.

Principal Responsibilities:

1. Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities
   1. In collaboration with on site DHS staff, accepts patient referrals from DHS hospitals and other service providers as directed by DHS by collecting intake data and preparing admission information packets
   2. Obtains all appropriate consents and authorizations for patient participation in the program and for staff to communicate effectively with other service providers/agencies in order to assist patients with linkages to services and resources, benefits acquisition, coordination of services, patient advocacy, etc.
   3. Submits intake admission packet to DHS staff and arranges for a health assessment within 24 hours of patient’s arrival
   4. Maintains information and tracking of all intakes, providing intake/admission reports on a weekly basis to the Program Director
   5. Assist patients with obtaining income and/or establishing benefits, including assisting with completion and submission of applications, arranging appointments and coordinating transportation as required for applications for health insurance benefits (e.g. Medi-Cal, Medicare, etc.), disability benefits (e.g. Supplemental Security Income (SSI), Supplemental Security Disability Income (SSDI), etc., and other sources of financial assistance, (e.g. Unemployment, General Relief (GR), etc.
   6. Provides advocacy on behalf of patients, as appropriate

1. Documents pertinent patient information, following established policy and procedures
   1. Documents accurately in the DHS electronic medical record, all referrals made, appointments scheduled, and patient progress toward obtaining benefits
   2. Documents all data clearly and thoroughly– using name and title, date and time
   3. Follows all DHS requirements to gain access and utilize the electronic medical record

1. Maintains confidentiality at all times.
   1. Discusses any patient information only with appropriate personnel when related to the care being provided,
   2. Maintains confidentiality for all documents that contain patient identifier information,
   3. Observes and respects confidentiality of information in regards to fellow employees.

1. Responsibility and accountability for adherence to organizational /department standards/policy.
   1. Observes department guidelines concerning absences and reports absences in accordance with departmental procedures,
   2. Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
   3. Observes department guidelines to conduct personal business during breaks and lunch hour,
   4. Projects a positive professional image and adheres to organizational dress code.

1. Participates in organizational programs/committees as assigned
   1. Participates in assigned staff and other meetings, including quality improvement, case conferences and in-service meetings,
   2. Participates in safety programs, which may include assignment to emergency response team,
   3. Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors.
   4. Participate in required safety and compliance trainings and apply learned practices in daily work activities.
   5. Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace.
   6. Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards.
   7. Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role.
   8. Performs other duties and tasks as may be required or assigned.

1. Team Work and Interpersonal Skills
   1. Demonstrates courtesy, mutual respect and compassion in dealing with others,
   2. Initiates and presents positive solutions to problems,
   3. Demonstrates effective working relations and works effectively as part of the team to facilitate the organization’s ability to meet goals and objectives,
   4. Demonstrates a willingness to accommodate requirements or changing priorities in the workplace,
   5. May be required to occasionally assist with client transportation, when needed to support program operations and in accordance with organizational polices.

1. Responsibility and accountability for adherence to organizational and department standards and policy.
   1. Observes department guidelines concerning absences and reports absences in accordance with departmental procedures.
   2. Self-identifies potentially unsafe systems/processes/situations and takes initiative to report to the supervisor,
   3. Observes department guidelines to conduct personal business during breaks and lunch hour,
   4. Projects a positive professional image and adheres to organizational dress code.

Requirements:

1. High School diploma or equivalency
2. Bachelor’s degree in related field or equivalent experience preferred.
3. Two years’ experience in a health care setting providing intake management or similar duties
4. Willing and able to work well with low income, homeless individuals, with disabilities and special needs
5. Bilingual English/Spanish a plus
6. Possess a valid California Driver’s License
7. Clean driving record for the past three years (verified via MVR).

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated and boosted against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient/client at a time.

JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.