Client Service Team Lead

Client Service Team Lead

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

At Gallagher, we're looking for an experienced Client Service Team Lead to join our Commercial team. In this Executive level role, you'll oversee a significant book of business, collaborate with clients and colleagues, and deliver tailored insurance solutions. You'll play a key role in building strong relationships, mentoring team members, and driving business growth. This is your opportunity to lead with impact and shape the future of client service at Gallagher.

You'll take on a leadership role in managing a high-value book of business while mentoring your team and ensuring exceptional service delivery. From guiding renewals to identifying growth opportunities, you'll help clients navigate their risks and achieve their goals.

Manage and service a book of business valued at $1MM+ in revenue, ensuring client satisfaction and retention.

Collaborate with designated Producers to make proactive strategic and tailored recommendations while overseeing the renewal process.

Secure existing business and drive the sale of additional services and lines of coverage.

Build and maintain strong relationships with client and carrier partners, ensuring trust and long-term partnerships.

Provide strategic guidance to your team in addressing client risk management needs through consultative conversations and innovative strategies.

Mentor team members by delegating tasks, providing transparent feedback, encouraging continuous learning, and fostering professional development.

Conduct regular audits to ensure compliance with regulations and maintain high service standards.

Oversee the accuracy and management of client and policy data using Gallagher's systems.

Use Gallagher's technology to enhance productivity, streamline processes, and deliver quality results.

Manage multiple priorities effectively, ensuring all tasks are completed on time and meet client expectations.

Here's what you'll bring to the role:

Bachelor's degree with 5+ years client service and/or claims management experience OR High School degree/GED with 10+ years client service and/or claims management experience

A Property and Casualty Insurance License.

Experience managing a book of business valued at $1MM+ in revenue.

A collaborative mindset to work with teams across Gallagher.

Adaptability and resilience in managing shifting priorities.

A desire to build relationships and deliver results.

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.