It Systems Support Analyst

IT Systems Support Analyst Location: New Castle, WY – Onsite Salary:

$80K–$85K

We are seeking an IT Systems Support Analyst to provide hands‑on technical support for users and systems at a refinery location in New Castle, Wyoming, as well as support several smaller pipeline sites throughout the region. This is a highly hands‑on role supporting both traditional IT and operational technology (OT) environments . The ideal candidate has strong end‑user support experience, solid Microsoft/Azure fundamentals, basic networking knowledge, and is comfortable working onsite in an industrial/refinery environment. Key Responsibilities: Provide onsite and remote end‑user support, troubleshooting, PC imaging/deployment, hardware, software, mobile devices, printers, AV, and VoIP Support Azure and on-prem Active Directory in a hybrid environment Perform Level 1 networking support, including VLANs, connectivity troubleshooting, and basic subnetting Assist with server/storage, network hardware, cabling, data centers, network closets, and other physical infrastructure Support IT and OT systems in a refinery/industrial environment Track incidents and requests through ServiceNow and create Knowledge Base Articles/documentation Partner with network, infrastructure, operations, and engineering teams to troubleshoot and resolve issues Maintain hardware assets, system documentation, equipment inventories, and network information Participate in an on‑call rotation for after‑hours support What We’re Looking For: 3+ years of IT support/infrastructure experience 2+ years troubleshooting Microsoft Windows environments Experience with Azure and on-prem Active Directory Basic networking knowledge, including VLANs, subnetting, and connectivity troubleshooting Strong troubleshooting and problem‑solving skills Detail‑oriented with strong documentation/KBA skills Excellent customer service skills with the ability to work patiently and professionally with end users Comfortable working in a refinery/industrial environment and following strict safety procedures Ability to participate in an on‑call rotation and respond onsite when required Must be able to work onsite in New Castle, WY Relocation: Candidates interested in relocating are welcome to apply; however, relocation assistance is not provided. #J-18808-Ljbffr Addison Group