Patient Service Representative (PSR)

Budtender

Reports to: Dispensary Manager
FLSA Status: Non-Exempt
Department: Retail Operations
Location: Cape Coral, FL
Pay Range: $15.00 $16.00 per hour

Position Summary:

The Budtender provides exceptional service and product knowledge to Florida medical cannabis patients while ensuring compliance with state regulations and company policies. This role is responsible for greeting patients, verifying credentials, processing transactions, and maintaining an inviting, organized, and compliant retail environment. The Budtender serves as a key representative of Mint Cannabis, educating patients on product offerings and ensuring an elevated, compassionate experience at every visit.

Responsibilities:

• Greet and check in patients, verify their medical status, and update allotment details in the POS system.
  
• Provide accurate product education and guidance to help patients make informed selections.
  
• Process orders and payments efficiently and compliantly using POS software.
  
• Operate and reconcile cash drawers daily, ensuring accuracy in all transactions.
  
• Maintain a clean, safe, and professional environment for patients and staff.
  
• Support cross-functional teams such as administration and packaging when needed.
  
• Assist management with day-to-day operations, including restocking and inventory support.
  
• Uphold all company policies, safety standards, and Florida cannabis regulations.
  

Qualifications:

• Previous retail, hospitality, or customer service experience required.
  
• Knowledge of medical cannabis, product types, and consumption methods preferred.
  
• Familiarity with Florida cannabis regulations and patient transaction limits a plus.
  
• Strong communication, interpersonal, and active listening skills.
  
• Dependable, punctual, and able to maintain professionalism in a fast-paced environment.
  
• Proficient with POS systems, basic sales functions, and Microsoft Office (Word, Excel, Outlook).
  
• Must be 21 years of age or older and meet all Florida state requirements for cannabis employment.
  

Education and Certifications:

• High school diploma or equivalent required.
  
• Additional coursework or certifications in customer service, retail, or cannabis education preferred.
  

Physical Requirements:

• Must be able to stand for extended periods of time during shifts.
  
• Occasional lifting, bending, or reaching up to 25 pounds.
  
• Visual acuity to accurately read labels, verify identification, and manage transactions.
  

Work Environment:

• Work is performed primarily in a retail dispensary environment.
  
• May involve exposure to fluctuating noise levels and lighting typical of retail spaces.
  
• Frequent patient interaction requiring professionalism and confidentiality.
  

Travel Requirements:

• Minimal travel may be required for training or coverage at nearby dispensary locations.
  

Equal Opportunity Employer Statement:

Mint Cannabis is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Other Duties Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

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