Customer Service Representative - Houston, TX

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Job Description
NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers’ full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that improve the cost-effectiveness, efficiency, safety, and environmental impact of oil and gas operations. We're continually pushing our own standards higher to deliver the safest, most efficient, and most reliable drilling solutions in the world. Join us as we continue to power the industry that powers the world.

NOV Rig Technologies makes and supports the world’s most advanced drilling solutions. To learn more about Rig Technologies products and services, please visit us at

PRIMARY DUTIES & RESPONSIBILITIES

Communicating with customers to address their needs and/or professionally handling potential issues with products or services.
Quoting assigned customers on requests received.
Managing customer needs and expectations by proactively reviewing open orders.
Responding efficiently and professionally to callers, explaining possible solutions, and elevating calls to Centers of Excellence as needed.
Liaise with customer regarding quotations and invoicing queries.
Work with warehouse department to arrange for necessary parts to be shipped for respective service call.
Work with service coordinator to arrange for Service personnel to be available for the respective service call.
Comply with all NOV Company and HSE policies and procedures.
Perform other duties as assigned.

Additional Qualifications/Responsibilities
EDUCATION & EXPERIENCE QUALIFICATIONS

High School Diploma or GED equivalent.
Experience in a customer service-oriented role preferred.
Prior experience in ERP systems a plus.
Must be proficient in Microsoft office.
JOB REQUIREMENTS

Ability to pass a drug screen & background check.
Must be able to work under pressure to achieve deadlines.
Ability to meet or exceed standards as established by the department.
Excellent problem-solving and analytical skills.
Superior interpersonal and communication skills.
Attention to detail and a commitment to quality.
Excellent organization skills with the ability to keep track of multiple priorities.
Ability to adapt and be cross-trained to learn all job duties as required.
Ability to work in a fast-paced environment.