Field Service Technician

Overview Description: Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems. Responsibilities Field Service, assembly, and repair of new, reman and customer property. Plans and coordinates activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification. Provide field service on a 24-hour on-call basis for existing and new customers during scheduled shifts. Work primarily based in home-based workshop but will include customer location visits including overtime and travel with extended stays at other Company locations. Install new Vault Pressure Control equipment and conduct repairs, ensuring no rig lost time for customers while controlling expenses and maintaining assets. Work in Shop when in training or not on service jobs as required. Handle customer complaints in a professional manner. Maintain effective communication with Company Representative on issues including job procedures and spare parts requirements. Record critical dimensions to ensure assembly will work and obtain and review product assembly/running procedures. Responsible for shipping correct equipment and tooling to location for service jobs. Prepare and submit Field Service Orders and other region-required reports after each job is complete. Complete a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints. Work in a safe manner in compliance with VPC EHS and quality processes and procedures. Complete shift reports and logs. Must be able to climb up and climb down a ladder from work locations. Must be able to work in confined spaces. Must be able to lift up to 40 pounds. Ability to work 12 to 14-hour shifts, day and night on a rotating schedule and weekends as needed. Other duties as assigned by management. Qualifications Must have a minimum of 2 years field service tech experience. Demonstrated good working knowledge of mechanical processes. High school diploma or GED. Technical, vocational, or military training or related experience is a plus. Surface Wellhead installation and repair experience a plus but not required. At least one year mechanical, electronic and hydraulic related experience. Current valid driver’s license. Must be authorized to work in the United States. Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills. Demonstrated good organizational skills. Work Environment Regular exposure to moving mechanical components, airborne fumes, and particles. Exposure to heat, cold, wet and snow conditions. Moderate noise levels. #J-18808-Ljbffr Vault Pressure Control